05.07.13 10:14:19

My mother, 87 years old, a disabled person of the 1st group, was inpatient treatment at City Clinical Hospital No. 71 from June 7, 2013 to June 22, 2013. She was referred by the local therapist, who called 03. The ambulance arrived quickly enough. She was taken immediately to the cardiac intensive care unit, from which she was “lowered” into the emergency department. For more than 5 hours, I drove her from one office to another, where she had endless blood tests, ECGs, x-rays and other procedures. Finally, she was admitted to the intensive care unit of the surgical department, where she was kept for 2 days. When I saw her for the first time after resuscitation, she was being taken along the corridor to room No. 501 of the first therapeutic department, probably after another procedure, most likely after a gastroscopy. A twisted open mouth full of blood clots, bloody lips, a fixed gaze. And this was after resuscitation, where, it would seem, her condition should have been alleviated. Next, I met the attending physician Tatyana Mikhailovna Pankratova. Having found out from me that when my mother’s health periodically deteriorated, I gave her medications that were recommended to her earlier, after being in City Clinical Hospital No. 52 in 2002 and from where she left on her own two feet. Accusing me of incompetence, which I of course agree with, although for some reason my mother’s health improved after taking these medications, Tatyana Mikhailovna took the reins of government into her own hands. As a result, I quote the condition at discharge: “Stable... Physiological functions are normal. During therapy, a positive clinical effect was achieved. Hemodynamics are stable." What actually happened, in my incompetent opinion? If before hospitalization there were no bedsores, my mother had difficulty sitting up in bed, but after treatment she doesn’t even sit up (now I sit her up), she can’t put her feet in the bed after she lies down. Weakness, numerous hematomas, terrible diarrhea, persistent cough, bedsores, swelling of the hand and eye, lack of appetite - these are the bunch of problems that I had to deal with at home after the “positive clinical effect”. The only positive effect is that she still survived. Now my impressions about the atmosphere in the hospital, at least in the 1st therapeutic department, and the attitude of the medical staff towards the patients. Ward No. 501, where my mother was lying, has 6 beds. Everyone was busy, all the patients were seriously ill, unable to walk, and had poor perception of their surroundings. Treatment. It was impossible to see the attending physician in the ward except during an examination. To my repeated attempts to draw attention to certain deviations in my mother’s health, the answer was given that she was aware and measures were being taken. So, having expressed concern that my mother was constantly coughing, I received a recommendation to turn her over every 15 minutes. She didn’t say how she imagined it, and I didn’t bother to clarify, understanding that this was a theory that she might have been taught at the institute, but was not forced to do in practice. The nurses, strictly according to the doctor’s orders, placed IVs, distributed medications, and gave thermometers. There was practically no monitoring of the implementation of procedures. The patient could rip out the catheter and the liquid would drip onto the floor or into the bed. I have repeatedly seen the tablets lying on the floor or in the bed. The temperature was measured somehow. I will describe the dialogue with the nurse. The nurse of the neighboring patient told me that my mother’s temperature was 39. I went up to the nurse and asked if the temperature was really 39. She calmly told me that no, her temperature was not 39, but 39.1. “What are you going to do? - I ask, the answer is - Tomorrow, at 10:00, during a five-minute meeting with the attending physician, I will report this. She will decide what to do." True, later a woman in a white coat approached my mother and gave her an antipyretic pill. A day later I asked again what the temperature was, the answer was normal. Miraculous healing. And at home, after discharge, the temperature remained 37.5. On the day of discharge, the catheter was not removed from my mother’s arm. I turned to the nurse to take it out. Answer: “I’ll tell the treatment nurse, she’ll take it out.” Without waiting for anyone, I had to contact the attending physician and only after that, in my opinion, the same nurse removed the catheter. Feeding. The distributor brings food and places it on the tables. If there is a nurse or relative, they feed. The rest are offered to be fed by the nurses. More often, there is either no answer or the answer is no. This is where all feeding ends. Nevertheless, with the help of persuasion, I still managed to feed some bedridden patients. The fact that people do not die of hunger, they are discharged before this can happen. I’m finishing, otherwise no one will probably read this to the end. The overall impression is painful. Judging by City Clinical Hospital No. 71, no reform has occurred in medicine. It would be better not to increase the salaries of doctors, but to transfer the insurance money to us, to a medical bank card, and from this card they would receive deductions for the work performed. And so it’s all in vain. And for this attitude towards his wife, my father fought in the Patriotic War, returning disabled and no longer alive?

Regardless of which department of the 71 city hospitals you will be treated in, you can be confident in the professionalism of the doctors, an individual approach to each patient and, most importantly, the high level of diagnostics and medical care in the 71 city hospitals. Examination of patients admitted for treatment in 71 hospitals is carried out using modern procedures, including: computed tomography, x-ray, ultrasound of all organs, ECG and electroencephalogram, ABPM, endoscopic diagnostic methods (including esophagogastroduodenoscopy, colonoscopy, gastroscopy), laboratory tests and biopsy.

Both conservative and surgical treatment in 71 hospitals meet the highest standards of medical care. High-tech and modern techniques are used to treat various diseases in 71 hospitals, including unique approaches to therapeutic treatment and surgery. It is difficult to list all the types of medical care that are provided during inpatient treatment in 71 city clinical hospitals, but we can say with confidence that the treatment in 71 clinical hospitals is really good. It is also worth noting that 71 hospitals have developed annual medical care programs for patients with various diseases.

Medintercom does not abandon its own!

We never abandon our patients. Even after you have been consulted, examined and went to be hospitalized in another medical institution with Medinterk, we continue to be interested in what is happening with our patients. During hospitalization, based on the results of an in-depth examination or in the postoperative period, additional problems may be identified and we are ready to help as soon as possible in order to find out where the necessary medications are sold and buy, or to attract the necessary specialist for consultation from another specialized healthcare facility, or support relatives and explain to them what is currently happening to the patient, namely, try to translate terminology that is not always clear from “medical” into Russian.

After discharge from the hospital, in most cases, the patient can continue to be monitored by the attending physician in comfortable conditions at the Medintercom clinic, and, if necessary, continue dressings, injections, IVs and control tests.

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