Poor quality care can be divided into two categories: poor work done and harm caused to health as a result of the treatment. In order to protect your rights, you need to study the laws “On the Protection of Consumer Rights” and “On Health Care”.

1. If the work was performed poorly and the warranty period has not yet expired

For example, filling, crown. Under warranty, the clinic is obligated to do the work or return its full cost. It is advisable to keep the contract and receipt, although the clinic should have information about your visit. They usually redo the work under warranty without any problems. But to return the money, you need to write an application addressed to the general director (chief physician). But few people know that by law you have the right to demand reimbursement for the cost of correcting the work in another, more expensive clinic.

2. If poorly performed work entails more serious consequences

For example, an incorrectly placed crown led to a crack in the root of the tooth and the need to remove it and install an implant. In this case, it is important to be able to prove that it was the installation of the crown that led to the loss of the tooth. How to proceed in this case.

Do not make a scandal or swear under any circumstances - this will not achieve anything, but on the contrary, you will give the unscrupulous clinic time to “prepare” for your claims.

If you are determined, go for a paid consultation with a lawyer (free ones are usually uninformative), it is advisable to find a lawyer or company that specializes specifically in medical matters. During the consultation, the lawyer will tell you in what sequence you need to act in your specific situation. Sometimes it is possible to settle everything at the pre-trial stage.

To request medical records, you need to write an application in two copies, on one of which the clinic representative must sign that he accepted it. It is the responsibility of any medical institution to provide copies of medical documents and medical history upon written request.

Before starting treatment for the consequences in another clinic, ask the doctor to do an oral cavity examination, this will be needed to file a claim.

You can claim compensation for the cost of treatment in this clinic, the cost of subsequent treatment, moral damages (usually from 20 to 50,000 rubles), and all related expenses. The court also imposes a fine equal to the cost of the poor-quality services provided.

Realistically assess your chances if the matter comes to trial. The most difficult thing is to prove the connection between improper treatment and the problems that have arisen; this is done by a medical examination. Initially, all expenses are paid by you; in case of a positive court decision, they are recovered from the clinic.

Do not enter into polemics with representatives of the clinic. They must appeal all claims and conclusions only in writing.

When paying for expensive work by lawyers, assess the risks. If this is a small private clinic, then it is quite possible that it will close the legal entity, and there will simply be no one to sue. Also, do not forget that behind each clinic there is a lawyer who will protect its interests.

- Egor Olegovich, on what principle is the commission created, who is included in it?

The commission is created under the health care committee and the composition, accordingly, is approved by it. Moreover, the committee is guided by the recommendations of the St. Petersburg Dental Association under the agreement signed in 1999.

The main criterion for selecting members of the commission is the professionalism of specialists in various fields in almost all areas of dentistry. They are proposed and evaluated by the association. On the one hand, it does this on formal grounds (in accordance with the required list of specialists, the presence of an academic degree and practical work experience). Mostly the members of the commission are representatives of educational organizations, scientists, there are also employees of clinics, but more are representatives of universities, although they can also work part-time in private clinics. An informal criterion is that the committee member must be a respected specialist in the professional dental community.

-Are you conducting a real examination?

Yes, we will explore everything that can be explored. First, these are medical documents - the main object of research before examining the patient. Almost always, in addition to the medical record, the patient provides many other materials - conclusions based on the results of consultations, consultations with doctors from different clinics, data from additional studies (x-ray, allergological, histological...).

Often the case contains the results of previously conducted examinations, as well as various memos, written explanations, and protocols. There is also physical evidence. For example, one patient carried a tooth with her in a jar - pierced in the middle of the root, like a spear, with an endodontic instrument. Some patients bring several sets of dentures at once.

At the commission meeting, we always listen to the applicant and the clinic representative, conduct an examination of the patient, we have all the conditions for this.

Every year, from 40 to 50 St. Petersburg residents turn to the commission with complaints about poor quality treatment or harm to health. Surely the number of injured dental patients in a city of 5 million is much higher. How can they get on your committee?

People search for the truth in different ways: some first turn to the clinic administration, and others go straight to the Kremlin. As a rule, such a request still comes to us. Until 2008, GorKEK received a flow of applications from everywhere. We considered not only requests from patients; we had to work with requests from courts, prosecutors, insurance companies, and licensing authorities. Moreover, the number of these requests grew so much that it was necessary to change the procedure for receiving requests and make sure that they were received by GorKEC only through the Health Committee. Around the same time, we ensured that our colleagues conducting the preliminary examination of documents were paid for their work from the city budget. Well, members of GorKEK, as before and now, work as volunteers - on a voluntary basis.

Now, before contacting us, the patient should contact the medical commission of the clinic where he was treated. Usually, when it is not possible to solve the problem there, only then do they write a statement to the health committee with a request to schedule an examination at the GorKEK.

- What are the most common complaints?

By type of assistance provided, more than half of the complaints are related to dental prosthetics, almost a quarter are related to therapy, and every tenth case is related to surgical interventions. Rarely - less than 5% - complaints about the quality of orthodontic care. Approximately 8% of cases are combinations of different types of care, for example: therapy and orthopedics (treatment followed by prosthetics), surgery and orthopedics (prosthetics on implants), orthodontics and surgery (treatment of malocclusion with tooth extraction), and other combinations.

Complaints may be related to both violations of medical technologies and non-compliance by clinic staff with ethical standards.

It happens that a patient’s complaint is caused not so much by a real defect, but by unrealized inflated expectations. In such situations, the doctor also bears a certain responsibility if he has not informed the patient in an accessible form about his state of health, the results of the examination, diagnosis and prognosis, treatment methods, and the risk of possible complications.

There are also real iatrogenies (causing harm to health as a result of treatment). For example, we examined a case where one girl had her jaw broken during tooth extraction. This is a possible complication, but the doctor then behaved incorrectly: the patient was not conflicted at all, she simply asked for help, and the doctor did nothing and even denied the very fact of the fracture. As a result, a more severe complication arose - post-traumatic osteomyelitis. The man had to undergo difficult and long treatment.

What explains why expensive care - prosthetics - often turns out to be of poor quality, and equally expensive - orthodontic care - rarely raises any complaints?

There really aren’t that many complaints about orthodontic treatment, apparently because its share in the structure of all dental care is significantly less than the share of prosthetics.

Not all patients who apply for a GorKEC opinion receive unambiguous answers to their questions. Although those who made it to the commission clearly did this not out of love for art, but because the doctor made a mistake in treatment or treated incorrectly. Therefore, the commission is often accused of protecting corporate interests rather than the interests of the patient.

Incorrect treatment is a medical error. But they never gave it a legislative definition. We proceed from the fact that errors are preventable, objectively incorrect actions (or inaction) of a doctor that contributed or could contribute to the violation of medical technologies, an increase in the risk of progression of an existing disease or the emergence of a new pathological process, or patient dissatisfaction.

As for the unambiguous answer, whether the treatment was “right” or “wrong,” simple assessments such as “yes” or “no” are very rare. We most often have to work with complex cases, in conditions of conflict. And it practically never happens that everyone is 100% satisfied with the result of the examination. Neither patients nor representatives of medical organizations usually have complete satisfaction. This depresses experts, but no longer surprises them.

To understand the degree of satisfaction of the parties with our expertise, it is necessary to conduct a sociological study - to study the opinions of the parties participating in these reviews. But no one did this. We have other statistics - if we take everyone who applies to GorKEK, more than half are either already at the stage of trial or are actively preparing for it. And after the examination by GorKEK, only 5% of patients go to court.

The commission has an important psychological significance - in a sense, it disciplines both sides: it is a platform on which they, sometimes for the first time, truly begin to listen and understand each other, and re-evaluate their actions.

Does it happen that clinic representatives do not attend committee meetings? Like because she just disappeared?

There have been situations when claims were brought against a clinic that had already been liquidated, or one that had not yet received a license and claimed that it had not yet treated anyone. But we are not authorized to deal with such clinics - this is the competence of law enforcement agencies. Our task in such a situation is to form our own judgment about the quality of the treatment provided, and operational investigative measures and sanctions against clinics are not our business. GorKEK is a consultative and advisory body on issues of quality management of dental care; the decisions of the commission are advisory in nature.

Theoretically, yes.

- Has this ever happened?

No. In our country, medical licenses are revoked very rarely, and mechanisms for disqualifying a doctor practically do not exist. There are other mechanisms, such as civil damages or criminal prosecution.

But just depriving a clinic—of a license or a doctor—of the right to engage in medical activities can insure patients from poor-quality treatment...

Therefore, in other countries, a doctor, even if he is not the one receiving the sentence, may be disqualified. And it is still unknown what he is more afraid of - imprisonment or deprivation of his profession. And in our country, even if a doctor is found guilty of committing a crime against health and sent to prison, his professional status is still preserved.

- Why do dentists protect the honor of their uniform so much - if a doctor at one clinic treated a patient incorrectly, another clinic will never give him a conclusion about the incorrect treatment, they say - corporate (professional) ethics does not allow it?

This is false ethics. The true professional ethics of a doctor lies in the fact that he serves not a corporation or even medicine as an idea, but a person—the patient.

And the corporate ethics that you are talking about does not always work and does not work everywhere. On the contrary, another extreme is often encountered when a doctor, trying to attract the patient’s sympathy, begins to criticize the work of other clinics and specialists without sufficient grounds, accompanied by very incorrect characteristics about them... There is also such “corporatism”. In general, ethical problems in our medicine are a separate issue.

- But what about the hope that in the future it will be medical public organizations that will evaluate the work of colleagues and issue licenses for the right to engage in the same dentistry or other medical activities?

I am convinced that the professional community must play a decisive role in managing the quality of medical care. But we do not yet have a full-fledged effective system for managing the quality of medical care.

Today, associations can participate in the development of rules and regulations, as well as in resolving issues related to their violation. They develop standards, approve recommendations for the provision of medical care, treatment protocols, and participate in the certification of health workers to obtain qualification categories.

These are already certain elements of quality management, but only elements. Because the decisive factor in quality management is not the creation of different systems, but the status of the doctor. If a doctor becomes an independent professional - a representative of a free profession with a high degree of responsibility, this is the basis on which the corresponding settings arise. And if he continues to remain an employee with a permanently disadvantaged status, this is a different coordinate system.

Irina Dontsova

Doctor Peter

1. Where to file a complaint against a dentist?

1.1. You can file a complaint against the dentist with your local Rospotrebnadzor authority and the Department of Health. The complaint is written in free form.

1.2. Good day. If the service was provided to you improperly, you can demand termination of the contract and return of the money paid, and you can also file a complaint with Rospotrebnadzor or directly to the court.

2. How to write a complaint about dentistry!

2.1. Hello. In free form. Indicate what the violation of your rights was and what you want.

2.2. In any form - you state the circumstances of the case and formulate your requirements

2.3. There are no legal forms. Write in any form indicating all the circumstances of the complaint.

3. Which organization should a patient contact with a complaint about dentistry?

3.1. File a complaint with the health department.

4. Where can I file a complaint against a dentist?

4.1. wherever you want - from the chief physician or the Ministry of Health to the prosecutor's office - depending on what you think he is guilty of

5. I have a complaint about poor-quality dental treatment for my child. During treatment, the canal was not completely cleaned, as a result of which periostitis (flux) formed. We treated the child’s teeth in a private dentistry, we also undergo a professional examination every 6 months. The tooth was filled (the infection is internal in any case, this was confirmed to me by 2 different doctors). The question is how to correctly file a claim against the doctor and the clinic, because a child suffered from unqualified care.

5.1. Hello, in this case, based on the RFP, you can make a claim to the Contractor's Address, but the most important thing to remember is that you must have evidence of poor-quality service, you may have to do an examination. In the meantime, submit your claim; their response period is 10 days.
Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 03/18/2019) “On the protection of consumer rights”
Article 29. Consumer rights when discovering deficiencies in the work performed (service provided)

Satisfying the consumer's demands for the gratuitous elimination of defects, for the manufacture of another item, or for the repeated performance of work (provision of a service) does not relieve the contractor from liability in the form of a penalty for violating the deadline for completing the work (provision of a service).

5.2. Hello Olga! The first place to go with a complaint is to the head of the clinic where you were treated incorrectly; most often, the problems that have arisen are resolved at this stage. The doctor’s actions are reviewed by management, and if they are found to be incorrect, your claims are satisfied.

Head (General Director)

(name of medical organization)
Address:

From,
(Full name of the applicant)

Resident(s) at the address:

Telephone
Email address Claim letter
on compensation for damages for poor quality medical services

“___” I contacted your organization for the provision of paid medical services: .
(specify type of service)
An agreement No. dated “___” was concluded between me and your organization. The medical service was performed by an employee of your organization. This circumstance is confirmed by the patient’s medical record No. The fact of concluding an agreement between me and your organization for the provision of medical services is confirmed by a receipt dated “___” for the amount of () rubles.
I believe that the medical services provided to me by your organization are of inadequate quality, namely: (Describe in detail which medical services were provided with poor quality, not in full).

In accordance with Art. 7 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer has the right to ensure that services are safe for his health. However, as a result of the treatment, my health was harmed: .
(indicate the specific nature of the harm caused to health)
This circumstance is confirmed by: certificate No. (name of the medical institution) dated “___” stating that I was provided with medical care;
(specify the nature of medical care)
- an extract from the medical record of an outpatient medical institution.
As a result of poor-quality medical services, my health was harmed and I experienced physical and mental suffering. (Describe how you feel, mention emotional stress, list all the inconveniences that were caused by poor quality medical care.)
In accordance with Art. 13 of the Law of the Russian Federation “On the Protection of Consumer Rights”, a consumer who has suffered damage as a result of the performance of work has the right to demand compensation for all losses caused. Losses in accordance with paragraph 2 of Article 15 of the Civil Code of the Russian Federation should be understood as expenses that a consumer whose right has been violated has made or will have to make to restore the violated right (paragraph 2 of clause 31 of the Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 No. 17 "On the consideration by courts of civil cases in disputes regarding the protection of consumer rights"). According to Art. 14 Law of the Russian Federation “On the Protection of Consumer Rights”
According to Art. 14 of the Law of the Russian Federation “On the Protection of Consumer Rights”, harm caused to the health of the consumer due to deficiencies in the service is subject to compensation in full.
In accordance with Art. 15 of the Law of the Russian Federation “On the Protection of Consumer Rights”, moral damage caused to the consumer as a result of a violation by the contractor of his rights provided for by the legislation on the protection of consumer rights is subject to compensation by the causer of harm if he is at fault.
According to clause 5, paragraph. 9 tbsp. 19 of Law No. 323-FZ, the patient has the right to compensation for harm caused to health during the provision of medical care.
According to paragraphs 2-3 of Art. 98 of Law No. 323-FZ, Medical organizations, medical workers and pharmaceutical workers are liable in accordance with the legislation of the Russian Federation for violation of rights in the field of health protection, causing harm to life and (or) health when providing medical care to citizens.
Harm caused to the life and (or) health of citizens during the provision of medical care to them is compensated by medical organizations in the amount and manner established by the legislation of the Russian Federation.
In accordance with paragraph 1 of Art. 37 of the Federal Law of November 21, 2011 No. 323-FZ “On the fundamentals of protecting the health of citizens in the Russian Federation”, medical care is organized and provided in accordance with the procedures for the provision of medical care, mandatory for execution on the territory of the Russian Federation by all medical organizations, as well as on the basis standards of medical care, with the exception of medical care provided as part of clinical testing.
In accordance with paragraph 8 of Art. 84 of Federal Law No. 323-FZ, the provisions of the Law of the Russian Federation of February 7, 1992 No. 2300-1 “On the Protection of Consumer Rights” apply to relations related to the provision of paid medical services.
Based on Art. 4 of the Law of the Russian Federation of 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights”, the contractor is obliged to provide a service whose quality complies with the contract. If there are no conditions in the contract regarding the quality of the service, the contractor is obliged to provide a service that meets the usually required requirements and is suitable for the purposes for which a service of this kind is usually provided.
In accordance with Art. 29 of the Law “On the Protection of Consumer Rights”, the consumer, upon discovering deficiencies in the work performed (service provided), has the right, at his own discretion, to demand: free elimination of deficiencies in the work performed (service provided); corresponding reduction in the price of work performed (service provided); free production of another item from a homogeneous material of the same quality or repeat work (in this case, the consumer is obliged to return the item previously transferred to him by the contractor); reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties. The consumer has the right to refuse to fulfill the contract for the performance of work (provision of a service) and demand full compensation for losses if, within the period established by the contract, the shortcomings of the work performed (service provided) are not eliminated by the contractor. The consumer also has the right to refuse to fulfill the contract for the performance of work (provision of a service) if he discovers significant deficiencies in the work performed (service provided) or other significant deviations from the terms of the contract. The consumer also has the right to demand full compensation for losses caused to him in connection with deficiencies in the work performed (service provided). Losses are compensated within the time limits established to satisfy the relevant consumer requirements.
I value the physical and moral suffering I endured at () rubles.
Based on the above, guided by the specified articles of the Law of the Russian Federation “On the Protection of Consumer Rights”,

ASK:
Voluntarily compensate for the damage caused to my health, as well as
pay me compensation for moral damage in the amount of () rubles.
Please provide a response in writing within 10 (ten) business days from the date of receipt of this complaint.
In accordance with clause 5 of Article 28 of the Law of the Russian Federation “On the Protection of Consumer Rights,” the period for satisfying individual consumer requirements is 10 days from the date of receipt of the request. Failure to satisfy the consumer's requirement within the 10 (ten-day) period established by Article 31 of the Law of the Russian Federation “On the Protection of Consumer Rights” entails liability in the form of a penalty in the amount of three percent of the price of the service on the day of the decision (Clause 5 of Article 28 of the said Law , Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 No. 17 “On the practice of courts considering cases on the protection of consumer rights.”

Application:

1. Copies of receipts for payment for medical services provided.
2. Documents confirming harm to health.
3. Calculation of the claim amount. Date SignatureIf the hospital administration does not comply with the meeting, responding with a refusal (the response to the complaint must be in writing), you should complain further.

The next step is the Ministry of Health! A territorial branch of the Ministry of Health can be found in every subject of the Russian Federation. This body always has a public reception room where complaints from the public are accepted for consideration. After all, the purpose of this organization is to control the work of medical institutions.

There are several ways to file a complaint with the Ministry of Health:
Personally;
Send the paper by mail;
Send a letter of complaint by e-mail;
Leave the text of the complaint on the official website.
As in the case of the hospital administration, they must answer you, and in the form that you indicated in the complaint. The application is given 30 days to review.

You also have the right to contact the prosecutor’s office, since the duties of the prosecutor’s office include monitoring compliance with current legislation by citizens and organizations; filing a complaint against a doctor with this body is quite natural.

You can also go to court with a statement of claim to defend your legal rights and compensate for material damage!

5.3. Regarding poor-quality provision of services, a claim is drawn up on the basis of Article 29 of the Law of the Russian Federation On the Protection of Consumer Rights. The claim is written in any form
Article 29 of this law states: 1. When discovering deficiencies in the work performed (service provided), the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies in the work performed (service provided);
corresponding reduction in the price of work performed (service provided);
free production of another thing from a homogeneous material of the same quality or repeat work. In this case, the consumer is obliged to return the item previously transferred to him by the contractor;
reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.
Thus, in your claim you must reflect what exactly you require from the clinic based on the above provisions of the law.

5.4. The provision of medical services is subject to the Law of the Russian Federation “On the Protection of Consumer Rights” (clause 9 of the Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 N 17 “On the consideration by courts of civil cases in disputes regarding the protection of consumer rights”).
In your complaint, refer to Art. 29 of the Law of the Russian Federation "On the Protection of Consumer Rights":

1. When discovering deficiencies in the work performed (service provided), the consumer has the right, at his own discretion, to demand:

Free elimination of deficiencies in the work performed (service provided);

Corresponding reduction in the price of work performed (service provided);

Reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.
You also have the right to demand recovery of damages and compensation for moral damage.

5.5. Before you write an application to a medical organization, read the Federal Law of November 29, 2010 N 326-FZ (as amended on February 6, 2019) “On Compulsory Health Insurance in the Russian Federation” to change the algorithm of actions.

5.6. You have the right to file a claim for damages - Article 1064 of the Civil Code of the Russian Federation, in accordance with the Law on the Protection of Consumer Rights. Then file a claim in court - Article 131-132 of the Code of Civil Procedure of the Russian Federation.

6. My gums were inflamed and one of my two teeth hurt (it’s not clear which one exactly), I went to a private dentist clinic. The dentist took a picture of one tooth and then removed it. My health worsened and 2 days later I came again. They also removed the second tooth with the words that there was a cyst on it. But the gums did not stop hurting and inflaming. I had to contact again. Can I send a complaint or claim and where to write it and can I sue for negligence.

6.1. Good afternoon But first, it’s worth establishing the clinic’s guilt! To do this, you need to obtain the opinion of specialists in the field of medicine!

7. How long can you not work so as not to lose your medical diploma? work as a paramedic if you are studying 1 time every 5 years

To whom should I return? With a complaint about the work of an orthopedic dentist.

7.1. The education document does not have a validity period. Medical workers must confirm their qualifications every 5 years.

You can write a complaint to the prosecutor's office or Roszdravnadzor.

8. Some friends had an unpleasant incident in dentistry. The patient came, they examined her, took an x-ray, and explained that it would be impossible to do without removing the nerve. The treatment was carried out, the patient got up from the chair and began to walk away. She says that she did not allow me to remove the nerve in the tooth. Consent to the intervention was not signed, nor to the processing of personal data. The patient left without paying for the treatment and wrote a complaint to Rossdravnadzor. What threatens the doctor and the clinic?

8.1. There is a possibility of administrative proceedings, as well as the possibility of filing a claim for compensation for health damage if this fact is proven.

8.2. The clinic faces administrative liability under Art. 14.4 of the Code of Administrative Offenses of the Russian Federation in the form of a fine: for persons carrying out entrepreneurial activities without forming a legal entity - from ten thousand to twenty thousand rubles; for legal entities - from twenty thousand to thirty thousand rubles.

9. A dentist has the right to give sick leave for up to 5 days... I encountered a problem, I went to Kursk to the hospital - I had a wisdom tooth removed (there was an operation), there they gave me a certificate saying that I should go to the dentist at my place of residence or call a therapist at home! I came to the dentist, showed the certificate the same day and told me what they did to me. They didn’t give me anything and, to put it mildly, I was told to go home saying what I want... Where to go with a complaint about local dentistry? Zheleznogorsk city...

9.1. Good afternoon, Maxim. Dentistry can issue a certificate of incapacity for work only if it has a license to examine temporary incapacity for work. In practice, very few institutions providing dental care have such a license. The local dentist or general practitioner is not required to issue you sick leave for another institution.

9.2. Hello, Maxim. According to Art. 59 Federal Law of November 21, 2011 No. 323 - Federal Law, you have the right to take sick leave for the duration of prosthetics, the dentist can give sick leave for 10 days.
A dentist issues sick leave like any other doctor.
It can be issued on the day of your visit if you just need to have your teeth treated once and have a lot of work to do.
Intermittent sick leave may be issued, meaning you need to come in several times, and only those days on which treatment took place will be noted on it.
The dentist currently has the right to issue and extend sick leave for a period of up to 10 (inclusive) calendar days. With the participation of a medical commission, it was previously allowed to extend up to 30 calendar days.
The main thing is that dentistry has a license.

A complaint against a dentist is an official document establishing the patient’s requirements and describing the essence of such requirements. According to complaint– a citizen’s request for restoration or protection of his violated rights, freedoms or legitimate interests or the rights, freedoms or legitimate interests of other persons. Responding to a written complaint is mandatory for official bodies and organizations. In addition, the consideration of the complaint must be carried out in full accordance with the procedures and deadlines established by this .

We offer our sample complaint, in which we tried to take into account all typical situations. You can correct and supplement the specified sample - the complaint does not have a mandatory prescribed form.

Before writing and filing a complaint against a dentist we recommend you:

• receive free legal advice on patient rights, which will save your time;
• familiarize yourself with the following materials on our resource: and.

Sample complaint against a dentist

Chief physician of a state (municipal (private) health care institution (name) (address)

Ministry of Health (name of the executive body of the constituent entity of the Russian Federation with powers in the field of health protection) (address)

Prosecutor's office (name of the subject of the Russian Federation) (address)

Territorial body of the Federal Service for Surveillance in Healthcare at (name of the subject of the Russian Federation) (address)

from Last Name First Name Patronymic, residential address

(for example: Ivanov Ivan Ivanovich, Moscow, Moskovskaya st., 134, apt. 35)

Complaint about a dentist

I, Ivan Ivanovich Ivanov (indicate your last name, first name and patronymic - the latter if available), on September 25, 2017 (indicate the exact date of the event) felt unwell, namely (indicate specific symptoms of the disease) and decided that I would need a dentist.

This circumstance served as the basis for my application to a medical healthcare institution (indicate the type of medical institution and its name, for example, city clinic No. 9) for medical assistance.

At the same time, the following unlawful actions (inactions) were taken against me in this institution, namely (select the one you need, also add a detailed description of the situation to your complaint and attach evidence):

• I was denied medical services for the following reason (describe the situation and the reason for the refusal, for example, “after it became clear that I applied to my place of temporary stay, I was denied medical care,” etc.);
• I received poor quality medical service;
• medical assistance was provided untimely;
• I was misdiagnosed;
• the dentist refused to see the patient;
  the doctor was negligent;
• I was prescribed the wrong therapy;
• after visiting the dentist, your health deteriorated;
• had to incur excessive financial costs;
• the doctor treated me rudely;
• the dentist violated medical confidentiality

In accordance with Article 4 of the Federal Law “On the Fundamentals of Protecting the Health of Citizens in the Russian Federation,” the main principles of health protection are: respect for the rights of citizens in the field of health protection and ensuring state guarantees associated with these rights; priority of the patient's interests in the provision of medical care; accessibility and quality of medical care; inadmissibility of refusal to provide medical care; priority of prevention in the field of health care; maintaining medical confidentiality.

Based on the above, I request(select the one you need):

• take action against the dentist (indicate the surname, first name and patronymic of the dentist),
• reimburse me for expenses incurred,
• correct the situation.

Date, personal signature of the person filing a complaint against the dentist

There is no strict form for drawing up an application. The main thing is to write legibly and politely, not to resort to threats and abuse against the offender, the organization, the chief physician and his relatives, and also to set the correct date for filing the appeal. How to write:

• in the upper, introductory part of the application, indicate the full name of the head physician, the name of the hospital, the full name and contact information of the applicant.
• in the main part, state the pressing problem (the fact and circumstances of the offense, preferably indicating the date of the incident) and proposals for resolving it.

In Roszdravnadzor, the Federal Service for Surveillance in Healthcare (abbreviated as Roszdravnadzor), at the request of an interested person, will inspect a dental institution or individual practitioner regarding the legality of their professional activities and the quality of medical services.

Complaint about a dentist

Electronic form for sending a complaint: A positive result of the appeal will be an unscheduled inspection of private dentistry and the drawing up of a conclusion on the violations identified. “Universal” instances Appeals against serious offenses by doctors in order to compensate for the harm caused to the patient are carried out in the prosecutor’s office and/or court. The same applies to the intention to bring a negligent or incompetent “specialist” to administrative or criminal liability.

And here it does not matter on what basis the dentist carried out his activities - for a fee or within the framework of state medical institutions - if there are sufficient grounds, the supervisory and justice authorities will consider a complaint against a state clinic, legal entity or individual entrepreneur.
Experts from the EP intend to analyze such indicators of the work of medical institutions as the availability of information about the appointment of specialists for visitors, the ability to get to an appointment or diagnostic procedure in a timely manner, waiting time in queues, facts of extortion of money, the quality of diagnosis and treatment, the adaptability of premises for sick and disabled people, the culture of communication with patients. The hotline starts working on May 27. Where can I complain about the clinic? How to write a complaint correctly? If, when visiting a healthcare institution, you have a conflict situation with junior medical staff or doctors, then, of course, the first instance will be the head of this medical institution. The complaint should be submitted to the chief physician (or other official in charge of the clinic).

We file claims and complaints about dentistry correctly

Each region of the Russian Federation has its own contact center, which you can contact by calling a hotline or in writing by email. You can ask the contact center questions related to protecting the rights of citizens to receive free medical care under the compulsory medical insurance policy.

Attention

To Roszdravnadzor A patient who has encountered unlawful actions by a doctor has the right to complain about him to the Federal Service for Surveillance in Healthcare. This can be done using regular mail, e-mail, as well as fax and from the official website of Roszdravnadzor by filling out a form.

Important

Ministry of Health Before complaining to the ministry, it is advisable to first try to resolve the conflict in lower authorities. However, the scope of the ministry’s tasks is extensive, which allows you to go there with almost any question.

Where to complain about doctors?

Thus, the victim has the right to immediately sue the dentist and demand compensation. Sample complaint and claim against dentistry First of all, it is worth clarifying that the correct procedure for resolving the conflict is as follows:

• An introductory part with information to whom and from whom the complaint is being sent (the full name of the defendant must also be indicated in the claim).
• Descriptive - with a brief and meaningful statement of the fact of the offense.
• Petition - contains a request formulated and based on current legislative acts.
• List of documents attached to the application.
• Date and signature.

You can file a complaint with the prosecutor's office and the court at the same time, you can first go to the prosecutor's office and, if necessary, continue the proceedings in court, or you can immediately contact the justice authority.
A complaint against a dentist is an official document establishing the patient’s requirements and describing the essence of such requirements. According to Article 4 of the Federal Law “On the Procedure for Considering Appeals from Citizens of the Russian Federation,” a complaint is a citizen’s request to restore or protect his violated rights, freedoms or legitimate interests, or the rights, freedoms or legitimate interests of other persons. Responding to a written complaint is mandatory for official bodies and organizations. In addition, the consideration of the complaint must take place in full compliance with the procedures and deadlines established by this federal law. We offer our sample complaint, in which we tried to take into account all typical situations. You can correct and supplement the specified sample - the complaint does not have a mandatory prescribed form.
Author KakSimply! Unfortunately, the quality of free medical care leaves much to be desired. Often, people who come to the clinic for help are faced with indifference and lack of respect from doctors.

Of course, such treatment of patients is unacceptable. Therefore, you need to know to which authorities you can complain about a specific doctor or the clinic itself in order to find justice for this medical staff.