A couple of days ago, something happened that many fans of the deservedly legendary space series from Bioware were waiting for - the release of Mass Effect Andromeda. No matter what kind of problems with animation it has, and indeed problems with the technical component in general, but a new game in the Mass Effect series of games is always an important event.
Despite the many negative reviews about the adventures of the Pathfinder, Mass Effect Andromeda can at least work stably and even give out a decent frame rate on many machines, despite the juiciest picture. But, nevertheless, a modern project is a modern project, and, of course, it could not do without some “jambs”.
In this article, we will look at various errors, bugs, and other issues in Mass Effect Andromeda, as well as show you how to fix them. To get started, as always, you need to familiarize yourself with the system requirements for Mass Effect Andromeda, because a huge number of problems can manifest themselves precisely because your PC does not meet these requirements.
- Processor: Intel Core i5 3570 | AMD FX-6350
- RAM: 8 GB
- HDD: 55 GB hard disk space
- Video card: Nvidia GeForce GTX 660 | AMD Radeon HD 7850 with 2 GB of memory
- DirectX version: 11
- As well as: Keyboard, Mouse
- Operating system: Windows 7 / 8.1 / 10 (x64 only)
- Processor: Intel Core i7-4790 | AMD FX-8350
- RAM: 8 GB
- HDD: 55 GB hard disk space
- Video card: Nvidia GeForce GTX 1060 | AMD RX 480 with 3 GB of memory
- Sound Card: DirectX Compatible
- DirectX version: 11
- As well as: Keyboard, Mouse
So, we hope that your PC meets at least the minimum system requirements, as problems may stem from the fact that the computer simply cannot handle the game.
Solving various problems and errors in Mass Effect Andromeda
Low FPS in Mass Effect Andromeda
Quite a standard problem for all newly released games. But you should not worry, because the solution to this problem has literally been in front of you all this time. You have installed new drivers for your video card that came out not so long ago, right? If not, then that's the whole point. The thing is that almost always with the release of some AAA game, drivers for video cards are also released, which will be optimized specifically for it. So head straight to your graphics chip manufacturer's website and download the latest drivers. And one more thing - if you are trying to play Mass Effect Andromeda on some kind of integrated card, then it is better to give up this idea, as they are not designed for use in such high-tech games.
Black screen in Mass Effect Andromeda
Black screen in games is already a fairly classic problem. In this case, you should not worry, as users have already found a couple of ways to get rid of this problem.
- First you need to uninstall Corsair Utility Engine if such software is installed on your computer. Once you uninstall this software, restart your PC and try to launch Mass Effect Andromeda again.
- The second step that you can resort to is running the game in windowed mode. To do this, simply launch the game, and then press the Alt + Enter key combination. If it works, go to the Mass Effect Andromeda Settings and change the game mode to Windowed or Borderless Windowed. After that, it should start up as it should.
Mass Effect Andromeda Won't Launch
It may also happen that your copy of the game does not start at all. Users have already found out that Anti-Virus can block one specific file - ActivationUI.exe. All you have to do is to put ActivationUI.exe on the exclusion list for your Antivirus. After that, try running Mass Effect Andromeda again.
Mass Effect Andromeda: Ryder stuck in animation
As we already know, Mass Effect Andromeda has huge animation problems. You can get into a position in which your main character will get stuck during the execution of the next animation. To get out of this rather funny situation, do the following:
- Try switching between combat mode and exploration mode.
- …try to jump. As they say, sometimes it helps.
- Try turning your scanner on and off.
- Well, if everything is useless - restart the game.
Mass Effect Andromeda freezes in cutscene
During Ryder's becoming a Pathfinder, there is a possibility that the game will freeze during this cutscene. Quite an unexpected problem, but users have already found some ways to solve it.
- Put Mass Effect Andromeda in windowed mode for the duration of the cutscene, and do the opposite after the cutscene ends.
- If you have overclocking on the processor, then reset its settings to factory settings. Some users claim that this can help.
Bugs with HDR in Mass Effect Andromeda
Some players are reporting some weird graphical bugs and glitches while using HDR in Mass Effect Andromeda. All of this should of course be fixed in the coming patches, which we hope will follow soon, but there is one workaround for this problem. It consists in a simple Alt + TAB during the game.
Four years have passed since the release of the famous franchise about the adventures of Commander Shepard and KO - Mass Effect. A series of games that has amassed critical acclaim and one of the largest fan bases to date. Meet the fourth part of the franchise - Mass Effect: Andromeda
Even though Mass Effect: Andromeda's release date is March 21, 2017, Origin Acess subscribers can explore the vast expanse of space right now.
The game did not have an open beta test, so the players noted a high number of errors, bugs and freezes in Mass Effect: Andromeda. Some of them already have solutions, while others will be fixed, as is often the case, with the first day patch.
Mass Effect: Andromeda is an independent branch in the Mass Effect universe, which takes place long before the end of the famous trilogy, but nevertheless, the game returns to its roots a bit. The study of the planet on the MAKO all-terrain vehicle appeared again, scanning the territory in search of minerals for their further use in pumping, and more. The previous parts of the series, according to the players, behaved quite stably in terms of the absence of lags, crashes and freezes, and did not cause significant inconvenience to gamers.
This article lists the main problems that players face when starting or playing through Mass Effect: Andromeda.
I advise you to pay attention to the system requirements for the new game of the Mass Effect franchise. The game uses the engine Frostbite Engine 3, which also developed such games as: Battlefield 1, Dragon Age: Inquisition, Star Wars: Battlefront, and therefore the system requirements for Mass Effect: Andromeda appropriate.
MINIMUM SYSTEM REQUIREMENTS Mass Effect: Andromeda
OS:
CPU: Intel Core i5 3570 or AMD FX-6350
MEMORY: 8 GB RAM
VIDEO CARD: NVIDIA GTX 660 2 GB, AMD Radeon 7850 2 GB
HDD:
DIRECTX: DirectX 11
OS: Windows 7 64 bit, Windows 8.1 or Windows 10
CPU: Intel Core i7-4790 or AMD FX-8350
MEMORY: 16 GB RAM
VIDEO CARD: NVIDIA GTX 1060 3 GB, AMD RX 480 4 GB
HDD: at least 55 GB of free space
DIRECTX: DirectX 11
And if you are absolutely sure that the game fully fits your criteria, but you have encountered any problems that prevent your passage of the game, check out the possible solutions:
Black screen in Mass Effect: Andromeda
- If when you start the game you get a black screen and nothing happens, then try setting the game in windowed mode with your screen resolution. To do this, go to the library origin, right click on Mass Effect: Andromeda, choose from the dropdown list "Game Options", and feel free to add the line: -noborder -r:1920×1080
- If this does not help, then through the search (keyboard shortcut win+r) find the system program "msconfig", go to next section go to section "Extra options" and uncheck the box "number of processors and maximum memory", if it is installed.
- Another solution is to go to origin, click on your name and select from the menu "app settings".
After that, on the tab " additionally" turn off " Origin in-game screen. Next, uncheck the " Enable in-game origin screen" - If you have installed Corsair Utility Engine, then try uninstalling it and reinstalling it.
DirectX error when launching Mass Effect: Andromeda
This problem is solved by the last method in the previous problem (disabling the Origin in-game overlay)
Mass Effect: Andromeda character not moving
If your character you are playing as (Rider) does not react to your control and does not move, then try:
- Jump!
- Open/Close Research Scanner
- Try switching between Exploration and Combat modes
If it doesn't work, save and restart the game
Mass Effect: Andromeda character stuck in textures and can't get out
If this happens, then use fast travel (fast travel) to extract Ryder from the trap
How to increase FPS (Frame Rate) in Mass Effect: Andromeda
It should be said here that the problem can occur due to hundreds of different reasons. First of all, your PC, corny, may not fit the system requirements. I advise you to check if your computer meets the minimum requirements.
Further banal, but important advice about updating video card drivers. A lot of people still forget to do it.
And finally included vertical sync can also lead to lower frames per second and cause unpleasant sensations when playing.
Mass Effect: Andromeda won't launch but hangs in processes
You may have a firewall or antivirus running that is blocking the executable file "ActivationUI.exe" This file needs to be run when starting the game for the first time. Try temporarily disabling your firewall or antivirus, or add the above file to the exclusions. By default, the file is located in the directory » C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\core\ActivationUI.exe»
Multiplayer not connecting
Remember that the connection in the new Mass Effect is by type peer-to-pee r. That is, multiplayer sessions are hosted on the players' computers (hosts), so connecting to your lobby host is very important. If you are experiencing connection problems or see errors 10044, 5800, 5801, 5802, 5803, 9001 try the following standard fixes:
- Restart your router
- If you're playing on console, make sure you have an active subscription PlayStation Plus or Xbox Live Gold
- Make sure you have it open NAT
- If you have enabled on your computer VPN or proxy turn them off.
If the problem is still not resolved, then check your ports on the router. The following ports must be open:
- TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230.
- UDP: 3659, 10000-19999.
Disgusting facial animation in Mass Effect: Andromeda
If it seemed to you that in this part of Mass Effect, facial animation has given up its positions to such an extent that now the log seems to be much more expressive in the presentation of emotions, then you were not mistaken. This problem, unfortunately, cannot be fixed, except that the thematic DLC will be released only in six months, but for now, it remains to look at unemotional faces with wide-open eyes looking deep into the abyss. You can read more about why Mass Effect: Andromeda has such an unpleasant animation in.
If you have not found your problem, then please wait a bit. The guide will be updated as new information about bug fixes in Mass Effect: Andromeda becomes available.
The game directory should not contain Cyrillic letters - only Latin. Check the integrity of the Origin cache.
How to turn off motion blur (soap).
- Go to the folder with the installed game. By default it will be located here: C:\Program Files (x86)\Origin Games\Mass Effect Andromeda.
Once in the folder, right-click and select the "create a new text document" option. - Now rename the created document to "user.cfg" (without quotes, replace .txt with .cfg to turn it into a configuration file).
- Open this document with Notepad or any other similar program, and then add the line to it: "WorldRender.MotionBlurEnable 0".
- Save and exit. Everything, from now on the picture will cease to be blurry.
Increase Frame Rate
In the file created above, add the following values:
- RenderDevice.ForceRenderAheadLimit 0
- RenderDevice.TripleBufferingEnable 0
- RenderDevice.VsyncEnable 0
- PostProcess.DynamicAOEnable 0
- WorldRender.MotionBlurEnable 0
- WorldRender.MotionBlurForceOn 0
- WorldRender.MotionBlurFixedShutterTime 0
- WorldRender.MotionBlurMax 0
- WorldRender.MotionBlurQuality 0
- WorldRender.MotionBlurMaxSampleCount 0
- WorldRender.SpotLightShadowmapEnable 0
- WorldRender.SpotLightShadowmapResolution 256
- WorldRender.TransparencyShadowmapsEnable 0
- WorldRender.LightTileCsPathEnable 0
Correct graphics settings
Intel Core i7, GeForce GTX 1070 or better:
- The "Shadows" parameter should be set to HBAO, high.
- The "Effects" option is recommended to be reduced to the "high" value.
Intel Core i5, GeForce GTX 960:
- Reduce anti-aliasing to Temporal AA.
- The "Shadows" parameter should be set to SSAO, medium.
- The "Effects" option is recommended to be reduced to the "medium" value.
- Activate chromatic aberration.
- It is recommended to reduce the "Lighting" option to the "medium" value.
- The "Vegetation" option is recommended to be reduced to the "high" value.
- The “Post-processing” option is recommended to be reduced to the “low” value.
- It is recommended to reduce the "Shaders" option to the "low" value.
- The "Landscape" option is recommended to be reduced to the "low" value.
- It is recommended to reduce the "Texture filtering" option to the "medium" value.
- The "Textures" option is recommended to be reduced to the "high" value.
Intel Core i3, GeForce GTX 750:
- Activate resolution scaling.
- Set the "Shadows" option to the minimum value.
- Lighting should be reduced to a minimum.
- Activate or deactivate vertical sync.
- The rest of the settings can be left at low or medium.
Black screen
Click on the Alt + Tab button combination, it didn’t help, we move on through several methods.
- If you are using the Corsair Utility Engine then you will have to uninstall it. This is the only way you can get rid of the black screen.
- Install the latest drivers for your video card (tick "clean install" when booting Nvidia).
- Disable your antivirus or add the game to the exception list.
- Disable the Origin overlay (it can be found in the client settings).
- Make sure the game is fully downloaded and up to date. You should not try to play when the client reports that the project is playable - wait for the complete installation.
all right? then we try like this:
- Go to C:\Users\username\Documents\BioWare\Mass Effect Andromeda\Save and open ProfOps_Profile.
- Scroll down until you see GstRender.FullscreenMode. Next to it should be the number "1". Change it to the number "0" and then save.
- Launch the game, it should be in windowed mode. Go to settings, then video options and change the display mode to borderless windowed.
Bioware has released Mass Effect: Andromeda for platforms: PlayStation 4, Xbox One and PC. Unlike the original trilogy (Unreal Engine), the new game is built from scratch on the new Frostbite Engine. The optimization of the PC version is far from ideal, so you will need a fairly powerful processor and a modern graphics card to play at high settings without lags in Full HD resolution. Among the known technical problems of Mass Effect: Andromeda: the game crashes, does not start, does not install, endless loading, no sound / disappears, as well as bugs. We offer you the most common solutions to these problems.
If errors occur, the first step is to make sure that the latest video card drivers are installed.
The game does not open in full screen
The game keeps reverting to windowed mode. The only way to get full screen is to use borderless windowed mode.
Solution:
Delete the profileoptions and profileoptions_options files located in the save folder. If it doesn't help, check this topic on the EA forum.
Where are the Mass Effect: Andromeda saves?
C:\Users\USERNAME\Documents\BioWare\Mass Effect Andromeda\Save
Character stuck in textures
A fairly common bug in which the character gets stuck in boxes, under stairs, etc. Sometimes it even fails inside the box or through the texture and goes on an endless flight. If jumping and dodging don't help, you can use fast travel points. But if there are no such points, then only loading the last save. The game creates the last three autosaves by default.
Game lags / freezes / friezes
If the RAM is less than 16 GB, then this is most likely the reason.
High GPU temperatures can also cause stuttering.
Try lowering your graphics settings.
If even with low settings the game slows down, then it is obvious that your PC simply cannot cope. As mentioned above, the optimization of Mass Effect: Andromeda leaves much to be desired, the game is quite demanding on hardware.
Blue screen (BSOD)
The game crashes into a blue screen. Possible error messages: Invalid license. reason code = invalid cipher (0x0006). Or ntoskrnl.exe errors
Solution:
EA support advises uninstalling the trial version (if installed) - C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\MassEffectAndromedaTrial.exe
But this doesn't always help. Users write that even a clean installation of Win 10 Pro and then reinstalling the game does not solve the problem.
In this case, you need to look towards the hard drive. Even if other games install and work normally, this does not mean that there are no problems with the disk. The reason may be bad sectors. You should also try replacing the SATA cable. It is possible that the drive does not have enough power, try inserting another cable from the power supply into it.
Black screen after startup, nothing happens
Solution:
Remove Corsair Utility Engine (if installed)
Try running the game in windowed mode
DirectX crashes / DirectX crashes
Possible errors: DirectX function "Dx11Renderer::tryMap" failed
Solution:
Update video card driver.
Increasing the swap file helped some users.
Clean up the C:\ drive and disable additional monitors, if any.
Endless loading
Game freezes while loading a level
Possible Solutions:
- "Restore" or "Update" the game in the Origin library (RMB on the game and select the one you need)
Remove/Reinstall Vc++ Libraries
Uninstall/Reinstall DirectX 11
Uninstall/Reinstall the game
Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)
Disable Origin cloud saves (Origin -> Application Settings -> Settings tab and saved files)
Add AtivationUI.exe to antivirus exclusions
Launch the game with different graphics settings (low, medium, high and auto)
Run the game in windowed mode instead of fullscreen
Install Nvidia driver 378.66
Launching Origin and playing in Administrator mode
Disable all applications (antivirus, skype, steam, etc.) except Origin
Alt+Tab at the moment of freezing, and then reopen the game window
Unable to complete task
Some completed quests "freeze" in the journal and are marked as not completed, although there is no continuation. There is only one way out: wait for the patch and bug fixes. Alternatively, boot from one of the three autosave points and rerun the task.
Crashes to the desktop in a multiplayer game
Wait for a patch from the developers. The topic was raised on the EA forum.
Cursor gets stuck in the center of the screen
The problem may be related to an application that uses overlays.
Solutions:
In the game properties, uncheck "Enable in-game screen for Mass Effect™: Andromeda"
Disable the Origin in-game screen (Origin -> Application Settings -> Advanced Tab)
End these processes if present in Task Manager: SteelSeries Engine, Razer Synapse, ReShade
Disable recording programs (fraps, bandicam, etc.).
No sound or sound disappears, background noise
For Realtek sound cards, you need to switch the audio type from Quadraponic (quadraphonic) to Stereo (stereo) in Realtek HD Audio Manager.
For SoundBlaster Z sound cards (perhaps some others), restarting the Creative Control Panel will help.
Computer shuts down or completely freezes
A shutdown indicates an overheating of some element of your PC, or problems with the power supply.
Solution:
If the processor / video card / memory is overclocked, then return to the standard settings.
The long-awaited role-playing action about intergalactic adventures Mass Effect: Andromeda is available on PC, PS4 and Xbox One. The optimization of the game cannot be called bad, but if you have any problems, then in this article we will try to help you solve them. Don't be discouraged if you can't launch the game or it slows down for you, perhaps the essence of the problem lies in something unrelated to the power of your system. If you have Mass Effect: Andromeda does not start, slows down, crashes, Mass Effect: Andromeda errors, black screen, no sound, Mass Effect: Andromeda does not install, multiplayer does not work - we offer you ways to solve these problems.
Mass Effect: Andromeda Minimum System Requirements:
- OS: Windows 7, Windows 8, Windows 10 (x64)
- CPU: quad-core Intel Core i5 3570 | six-core AMD FX-6350
- RAM: 8 GB
- Video card: NVIDIA GeForce GTX 660 (2 GB) | AMD Radeon 7850 (2 GB)
- HDD: 55 GB
- DirectX Version: 11
- Sound card: compatible with DirectX
- OS: Windows 7, Windows 8, Windows 8.1, Windows 10 (x64)
- CPU: quad-core Intel Core i7-4790 | octa-core AMD FX-8350
- RAM: 16 GB
- Video card: NVIDIA GeForce GTX 1060 (3 GB) | AMD RX 480 (4 GB)
- HDD: 55 GB
- DirectX Version: 11
- Sound card: compatible with DirectX
Software update
Before you fight in hysterics, remember all the dirty words and want to crash your PC, carefully read this article, which contains solutions to the most popular problems. First, update your video card drivers:
AMD Radeon
.
Download video card drivers NVIDIA GeForce
.
To always be aware of all updates, we advise you to download the program Driver Scanner .
To optimize your computer for the needs of a particular game, we advise you to use the program Razer Game Booster .
Also, do not forget about additional software, such as DirectX .
Mass Effect: Andromeda won't launch
To get started, try launching the game not from a shortcut on the desktop, but from the Origin library (on the PC) or from the root folder of the game. Make sure that the installation of the game has been completely completed, and all files have been downloaded. In addition, before installing it is better to disable anti-virus software. It is possible that some game files were deleted or installed incorrectly, and therefore you need to either check the local files in Origin or reinstall the game.
Mass Effect: Andromeda slows down. Low FPS. Logs. friezes
Before scolding the optimization of the game, carefully review the official system requirements of the game (see above). Make sure your system fully complies with them. In addition, if your computer meets the minimum requirements, and you play on high graphics settings, then do not be surprised by the low FPS. In such a case, you just need to lower the graphic settings in the game.
Also do not forget about the video card driver. Before the release of Mass Effect Andromeda, new drivers were released for it. Be sure to update them, and after that run the game. During the game, try to disable all external programs that consume a lot of resources (antivirus, browser, etc.).
Mass Effect: Andromeda crashes to desktop. Kicks out of the game
Make sure your computer has enough free RAM. Often, crashes occur due to a mismatch between the hardware and the requirements of the game. Also, try to clear your RAM before launching Mass Effect: Andromeda by closing external programs that use a lot of RAM. You can see how much RAM you have in the Task Manager under the "Performance" section.
Black screen in Mass Effect: Andromeda
To get started, try the standard solutions: during a black screen, switch to windowed mode (Alt + Enter) and vice versa, restart the computer and start the game again, update the video card driver, update Origin. If all of this does not help, most likely your graphics card or processor does not meet the minimum system requirements of the game.
Mass Effect: Andromeda won't install
To install Mass Effect: Andromeda you must have an active internet connection. When you install a game while on Origin, make sure you're using the latest client and install an update if necessary. Sometimes the installation may freeze. In this case, do not worry, but just wait. How quickly the game will load and install depends largely on the speed of your Internet connection.
Make sure you have more than enough free space on your hard drive, otherwise the game won't install. Before installing, disable your antivirus, as it can block some processes that interfere with the game.
There is no sound in Mass Effect: Andromeda. The sound stutters. Sound doesn't work
Sometimes the problem may not be with the game itself, but with the sound device. Check that it is fully functional on the example of other games. Also, update your audio driver. It will not be superfluous to check if the sound is turned on in the game settings. Check the integrity of the local files, perhaps some failures occurred during the installation.
Character not moving in Mass Effect: Andromeda
Switch from combat mode to explore mode, then jump, and then launch the scanner. If the problem is not solved in this way, restart the game itself.
Multiplayer not working in Mass Effect: Andromeda
To begin with, I would like to clarify all the subtleties. Firstly, the game's multiplayer does not support proxy servers, so if you use them, disable them. Second, for multiplayer, you must have a good internet connection. Otherwise, you may either not connect to the online session or experience lags.
There is no Russian language in Mass Effect: Andromeda. How to enable Russian
Officially, the game is localized into Russian (text only), and therefore it is not necessary to download any localization or something like that. If, for some reason, you have a different language in the game by default, try changing it in the settings or in Origin. Also, don't forget that if you play in the western region, then by default you will have a different language set.
Controls not working in Mass Effect: Andromeda
Unlike the previous three parts, Mass Effect: Andromeda has official support for gamepads on PC. That is, now you can control the character not only with the keyboard and mouse, but also using the controller. In addition, if you need to quickly switch between gamepads and keyboards, then simply press any button on one of these devices, after which the control will automatically change.
If the control does not work for you, describe in the comments below what exactly you cannot do, and what you play on - the keyboard or the gamepad (model).
Mass Effect: Andromeda has a bug. Bugs
If you encounter any bug in Mass Effect: Andromeda, please report it in the comments below with its exact name. We will try to help you solve the problem.
If you have not found a suitable solution to your problem related to the game, you can ask us a question in or below in the comments. We will gladly read it and try to help you! This article will be updated.
