the site is the most modern and convenient online service for prompt tracking of parcels of the EMS courier service. Postal Service " EMS Post Russia" provides express delivery services for parcels to Russian Federation and in almost 200 countries around the world. Among the advantages of EMS are: high quality transportation postal items and relatively short terms parcel delivery.

IN lately The company is developing rapidly and gaining increasing popularity.

Using the website’s online service, in just a few clicks you can track the exact location of your parcel, which is delivered by the courier service “EMS Russian Post”.

How to track an EMS parcel by ID?

In order to track an EMS Russian Post parcel, you do not need to have any special skills: you just need to enter a unique track identifier into the parcel tracking line. This parcel number consists of 13 characters (including letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital letters are used. latin letters. Immediately after specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your postal item.

Advantages of sending parcels using EMS Russia:

• ideal price/quality ratio;
• Extensive delivery geography;
• Branded parcel packaging;
• delivery on weekends and holidays;
• Convenient parcel receipt.

It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg ( international delivery) or 31.5 kg (domestic).

Why can't I track my EMS parcel?

Most often, tracking problems are related to two things:

• Invalid tracking number entered. You need to carefully check its completion again.
• The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within 24 hours after it arrives at the company’s branch, that is, tracking must be repeated the next day.

How to receive an EMS parcel?

The company delivers to the recipient's door or to the company's branch. In this case, to receive the parcel, you need to arrive at the office indicated in the destination and present a passport of a citizen of the Russian Federation, or another identity document that temporarily replaces the passport.

The courier ordering stage went well. At first they told me that the courier would arrive today, I specifically clarified it. At the end of the conversation it turned out that the courier would arrive tomorrow. Then I asked to rewrite the address because...

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It would be dishonest if I didn't write another review. This time it's not so rosy.

The courier ordering stage went well. At first they told me that the courier would arrive today, I specifically clarified it. At the end of the conversation it turned out that the courier would arrive tomorrow. Then I asked to rewrite the address, because tomorrow I would have to spend in another apartment. My order was cancelled! And they asked to make a new one. OK. I dictated all the data again, entered a new address - and they told me that the courier would arrive today! Well, what kind of insanity?

In the end, she still asked to send the courier to a new address, but tomorrow.

He had to arrive before seven. And call ahead. At about five o'clock I decided to go for a walk, not far away, to run some errands. At seven six I decided to find out if the courier was going to arrive at all. The girl on the phone notified me that he would arrive. Fine.

At seven I called the office again. She said that even if the courier arrives before seven, he will not call in advance. Because it's already seven. The girl didn't care at all.

As a result, five minutes later the courier calls me. I'm at your door.

Great, and I'm a 20 minute walk from these doors.

The courier rather impolitely informed me that he did not intend to wait.

I was so confused that I even told him I’ll try to run in 10 minutes.

What a twist! Probably, I should have stopped freaking out and hung up, but for some reason I began to explain to him that I was on Mayakovskaya, and I needed to get to Belorusskaya, it wouldn’t take long, but he interrupted me and said: in short, let’s do it tomorrow.

This is an urgent order, by the way. Which ideally should have been in St. Petersburg tomorrow.

In general, we agreed on tomorrow, but what should we do? I asked the courier to come in the morning. And call ahead.

He said: I will write this on the order, but it’s none of my business.

As a result, at 12 o'clock next day The courier called me and asked if he should come in the evening? I almost shouted at the phone: no, in the morning! The courier, apparently, sensed a note of panic in my voice and was with us half an hour after the conversation.

In short, we got on each other’s nerves with EMS.

To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international mail.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

In principle, the idea is wonderful. In the sense of delivery through courier services. For busy people. So as not to drag yourself to the post office, not to stand in line, not to fill out these micro forms with the same microscopic handwriting... But this is in principle. In reality, everything is not so simple.

I used the courier service EMS Russian Post twice. The first time, one might say, was successful, and only because the shipment, despite some issues that are discussed below, still took place.

The second time I still had to walk to the nearest branch of the Russian Post itself.

HOW TO USE.

Two options:

1. Leave a request on the website.

I’ll say right away that this is not best option. They may call me back instantly, as with my first request, or they may, as with my second request, call me back in a few hours.

2. Call the phone number indicated on the website.

In any case, they will collect information from you for a long time, tediously, with long musical pauses after almost every word you say. Plus finding a courier at a time that suits you. In general, choose a free 10 or even more minutes and only then start.

On the EMS Russian Post website you can roughly calculate how much your actions will cost you. The so-called delivery calculator is at your service.

Approximately because it is not clear at all what this amount consists of. When I sent the parcel from the post office, I also paid for shipping (weight, cash on delivery). Courier delivery was also indicated. When the courier arrived at the addressee, he demanded another 160 rubles. For what? It was answered that the tariff is for shipping.

What was in the post office then?

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ATTEMPT 1st (with successful completion).

I needed to send a bottle of perfume that didn’t suit me to a lady. To a neighboring city. And here delivery is 1 day and a completely affordable rate of 230 rubles.

I left a request on the website to call a courier. They called back literally within 5 minutes.

And this is where the rigmarole began. It turned out that in my city a courier can only arrive at my address at night. And this is from 18 to 2 am. Cool, I thought, but there’s nothing to do.

In the process of filling out the application, and the procedure was indecently delayed (this is what I wrote about above), I asked if maybe you could still find one daytime worker for the whole city, or is it fundamental that we only work at night. The girl said that she would inquire now, and after some waiting I was told that they would contact me in an hour.

Afterwards I was promised that the courier would try to arrive early, which, indeed, happened... As a result, I still managed to sleep at night. The parcel also arrived on time, safe and sound.

ATTEMPT NUMBER 2 (unsuccessful).

I left a request on the website. Since I left it late in the evening, almost at night, they called back only in the morning. From this we conclude that only couriers work at EMS Russian Post at night.

I missed this call and had to reapply. They called back after about two or even three hours.

And away we go again... The couriers arrive at my address only at night - the first information. After listening to a certain number of mournful melodies, they announced to me that I shouldn’t expect a night one. OK. I give you another address, a work one. Here they announce an inconvenient time for me.

I'm trying a third time. I ask, at what time is it generally possible at these addresses? The answer killed me. As it turned out, the second proposed address is not serviced by couriers. How, from this moment?! This is with the options already proposed earlier. Bobby died (probably). To my answer: well, what should I do now? They ask me to give the address of the nearest post office. No need to thank us, we know it ourselves.

By the way, two addresses/two houses are in close proximity to each other. And the schedules of couriers at these addresses vary greatly. Why this is - a mystery shrouded in darkness.

At the post office we fill out this sample form. The red part.

You are offered packaging (free) according to the dimensions of your shipment.

Dimensions and options here.

All packaging is branded. That's the plan.

Well, in fact, after calculations and payment, you receive a copy of the form and a check, and hope for speedy and smooth delivery of your shipment. In my case, these are quite fragile goods, so when I send the second one, I am somewhat worried, because in general, you can expect anything from the Russian Post service, and since EMS Russian Post is their direct brainchild...

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To complete the second story, I will say that the item I sent from the post office, again by courier service, took almost two days instead of the promised one.

In general... I give it a bad rating and do not recommend it, unless you are an extreme sports fan.

These misunderstandings with courier coverage, failure to fulfill promises and other nonsense. In general, the system somehow tries to work, but somehow it doesn’t work out. Maybe in the future something will change for the better, but at the moment The service is far from up to par.

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Compare with other courier services.

EMS is international organization at the Universal Postal Union. In Russia, EMS Russian Post operates under the EMS brand. Let's look at this delivery service from different angles.

Coverage area

Thanks to its “kinship” with Russian Post, the operator has an undeniable advantage over other Russian and international delivery services - the largest delivery geography. The extensive and extensive regional network of Russian Post includes more than 42,000 post offices throughout the country.

Compliance with stated deadlines and losses

EMS delivers parcels much faster than Russian Post, but slower than others courier services. Unfortunately, delivery times are often not met, and some shipments are lost in transit. Along with positive reviews come negative ones.

“I use EMS services regularly, only this year more than ten times... delivery is on time, even considering that we live in a remote province...EMS Russian Post is the most reliable and faithful assistant to the residents of the Far North...” Igor, Koryak Autonomous Okrug, Palana village

“...they sent me 12 parcels from different cities of Russia. 5 didn't arrive. 5 packages were lost over a 2 week period. All deadlines have already been exceeded 3 times..." Ekaterina, Kemerovo

“...It was necessary to urgently deliver a gift to my son from St. Petersburg to Irkutsk...On June 16, our relatives sent a parcel from St. Petersburg, and already on June 18, its trace was lost in tracking...” Nadezhda, Irkutsk

Cost of services

EMS service offers inexpensive prices for sending correspondence and cargo. However, in most destinations there are cheaper options. Work of couriersThere are also many complaints regarding the work of EMS couriers. The courier cannot be called at a specific time and EMS workers do not contact the recipient in advance.

“Terrible service, I'm convinced again and again. They do not meet the stated time limit. They promised that the courier would arrive in the morning, but in the end I waited all day and didn’t arrive at all.” Anna, St. Petersburg

Security of shipments

EMS Russian Post reserves the right to inspect the contents of the parcel in exceptional cases. In 7 out of 10 parcels, the integrity of the packaging is damaged. There have been cases of theft of parcel contents and replacement with cheaper analogues that correspond to the original weight and volume of the shipment.

“The parcel was delivered with a damaged shell (with access to the attachment), with a difference in weight. Contents stolen. The parcel passed through all stages in this form throughout the territory of the Russian Federation.” Yuri, Perm

Conclusion

EMS has the largest coverage area, inexpensive, but not the cheapest prices, problems with the safety of parcels and meeting delivery deadlines. With a change of leadership in 2013, EMS Russian Post received a chance for a new future. Already today it has been possible to unite the once disparate branch network of post offices of the Russian Post and EMS. However, there is still a lot left weak points. Ordering delivery via EMS carries certain benefits and risks. When choosing a mail carrier, consider different alternatives.

Source of reviews: eDost.ru