To track your parcel you need to take a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track" postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this normal phenomenon for international mail.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Maybe not everyone knows this, but nevertheless it exists. If delivery deadlines are violated, EMS pays compensation- up to payment of the full price cash spent on shipping.

In this topic, I want to talk about both the compensation that EMS transfers in case of violation of the delivery deadlines for express parcels, and some cases when they do not want to deliver the parcel to your home - or the parcel arrives with deviations in weight.

And also how the process works - what stages your parcels go through.

I will be glad if you write back - so that you want to know more.

Such an application will be considered within 2 months.

The recipient can initiate payment of compensation by requesting from the sender " Sender's statement of refusal to pay compensation in favor of the addressee or a third party "
All forms are available.

What is the procedure:

1) Make sure that the delivery deadlines are violated. There is a section on the website with delivery times. You can also call their hotline.
2) Request from EbayToday a “Sender's Declaration of Waiver of Refund to the Addressee or a Third Party,” as well as a receipt and proof of shipment.
3) Fill in " " from emspost.ru
4) Submit an application, with copies of documents from step No. 2, to any EMS department (). You can also send your application and documents by registered mail or to electronic form through the Contacts section.

EMS is considered courier mail, but they work worse than ever. And only together, collectively and en masse, we can improve their work.

Reading the forums - in lately The average delivery time from the USA to Russia is 35 days! So tell me - what is this courier express Post office, which takes so long to deliver a parcel?

An interesting fact is that all your parcels, leaving the territory of the United States, arrive in Russia within 3-4 days... However, as much as we want fast processing, the Import mark appears only after a week, two... or even three. All this time, the shipment is safely waiting in line for processing, and there are tons of postal correspondence awaiting processing ahead.

After the import stamp is stamped, the parcels are sent to customs officers, who scan the parcel. If there are prohibited items - or many identical items - a stamp is placed indicating that the parcel is “with customs notification”; if not, then release is permitted. As soon as the container is filled, the parcels leave the MMPO (place of international postal exchange) - and after some time they are sorted at the sorting center.

IN major cities EMS is just flying. In villages and villages - EMS is delivered to the capital of your region - then by land.
After delivery to your destination, you will be contacted by a courier - or rather an employee of the central post office in your city (for small cities) - and an EMS branch - if it is a large city.

It is worth remembering that EMS delivers to your door!

I had a case when they simply refused to lift my parcel to the 5th floor (the parcel weighed 20 kg). The courier said that he was not being paid for this, took the notice - which I had already filled out - unloaded the parcel from the car and left. I sent the parcel myself.

To avoid getting caught like this, follow the universal advice:
When filling out the notification form, do not put your signature!
There is no need to write anywhere that you have no complaints about the mail! According to the Rules of Provision postal services you don't have to write this!

It often happens that a parcel arrives with a different weight! Unfortunately, this also happens.
Don't be lazy to go and get ems yourself. Before receiving, please inform us that you want to receive the shipment unopened, because... weight does not match. The autopsy should be performed ONLY in your presence, with the head of the security department. At the same time, an act is drawn up.

All victims will contact support to initiate claims for reimbursement.
I will be glad to help you if you have any questions!

EMS (Express Mail Service) is an international express mail delivery service operating in most countries participating in the Universal Postal Union. By express delivery we mean, of course, expedited delivery, but how expedited is it? What are they like in reality? EMS delivery times from abroad?

To understand how long it will take EMS delivery from one country or another, you need to figure out exactly how this delivery service operates. EMS delivery principle the same as for regular mail: two postal services take part in the delivery of international postal items (IPO) - the sending country and the receiving country.

First, the parcel is accepted from the client at the EMS office of the sending country. It is sorted and sent to one of the logistics centers. After that she leaves the territory of the sending country and begins its journey to the destination country. On this journey, it may pass through one or more transit points in the territory of other countries.

Upon arrival in the country of destination, the MPO falls under the responsibility of the EMS of the recipient country. She passes customs control and delivered to the recipient's address. It turns out that the EMS delivery time will depend on how quickly the express delivery services of both countries - the country of departure and the country of destination - work.

For example, let's try to calculate, How long does it take to send a package from the USA to Russia?, sent by EMS. Service express delivery EMS In the USA, the shipping method offered by the United States Postal Service (USPS) corresponds. The USPS website (usps.com) indicates a delivery time of 3 to 5 business days for MPOs shipped this way.

However, it should be understood that this delivery period only applies to the period while the parcel is in the area of ​​responsibility of the American postal service. During this time, USPS promises deliver the parcel to the border of the destination country, if there are no delays at transit points (the US Post naturally cannot be responsible for the processing and sorting of parcels at transit points).

Thus, 3-5 days- this is the period for which the parcel is sent to ideal conditions will reach Russian customs. To this period it is necessary to add the EMS delivery time throughout Russia.

Customs clearance of parcels Normally it takes no more than three days from the moment it arrives at the place of international postal exchange (IMPO). However, if the MMPO is heavily loaded, as well as incorrectly filled out customs declaration, the presence of prohibited goods in the parcel, etc. the postal item may be delayed at customs.

EMS delivery times within Russia may be from 1 to 6 days and will depend on which MMPO the parcel arrived at and to which city the delivery will take place after the parcel passes customs control.

Majority international shipments undergo customs control in Moscow. If a Moscow address is indicated on the parcel, the addressee can receive it the very next day after clearing customs. And the EMS delivery time from Moscow, for example, to Bryansk is 2-3 days. WITH control deadlines for parcels can be found on the EMS Russian Post website (emspost.ru).

Thus, adding up all the terms, we can understand that real terms EMS deliveries from the USA to Russia are approximately 7-14 working days under favorable circumstances. Practice shows that delivery can take up to 20 days. Using the same principle, you can calculate the EMS delivery time between other countries, based on the delivery times indicated on the EMS website of the desired countries.

When expecting an express shipment from abroad, it is advisable to use the service. Then you'll know where in at the moment your parcel is located, and you can roughly calculate how long it will take to deliver it to your destination.

Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise Russian Post for express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express mail, and almost 4,000 post offices accepting EMS express mail), well-established infrastructure, effective system long-distance transportation, you are offered reliable courier delivery according to the “door to door” principle to any, even the most remote corner of our country.
Forwarding orders by express mail EMS carried out according to the “door to door” principle - shipments are accepted in our warehouse, transported to their destination, where they are handed over personally to the addressee.

Delivery times

Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the EMS Russian Post deadlines. Delivery time is the number of days it will take for delivery, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.

After the order arrives at your locality, the courier contacts you and delivers the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
All you have to do is accept the order and pay the courier.

If the courier was unable to deliver the first time, written notice must be left to you. Most likely, in this case, you will have to receive the parcel at your post office yourself.

In the absence of an addressee, shipments can also be delivered to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.

You can also come to your post office yourself and pick up the parcel.
Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Cash on delivery - payment upon receipt

If the order is sent to you by cash on delivery, with payment upon receipt, then please note that the cost of delivery of orders is more than 7000 rubles. is free for you and postal employees should not charge you additional fees for delivery - only the cost indicated in the cash on delivery form. The sender, i.e. our online store, pays for the shipping.

Tracking - tracking the parcel on the EMS website

After sending your parcel, our regional manager sends you to email specified in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost.ru

You can also check the status of your parcel by calling 8-800-2005-055 (calls within Russia are free).

Possible tracker statuses:

"Left from the sorting center"- the parcel was sent from Moscow.

"Arrived at the delivery location"- you can contact your post office yourself and receive your order by mail or wait for the EMS courier.

"Failed delivery attempt"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order by mail yourself.

Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.