Poor quality help can be roughly divided into two categories: poorly performed work and harm caused to health as a result of the treatment performed. In order to protect your rights, you need to study the laws “On the Protection of Consumer Rights” and “On Health Care”.

1. If the work was performed poorly and the warranty period has not yet expired

For example, filling, crown. Under warranty, the clinic is obligated to do the work or return its full cost. It is advisable to keep the contract and receipt, although the clinic should have information about your visit. They usually redo the work under warranty without any problems. But for the return Money you need to write an application addressed to the general director (chief physician). But few people know that by law you have the right to demand reimbursement for the cost of correcting the work in another, more expensive clinic.

2. If poorly performed work entails more serious consequences

For example, an incorrectly placed crown led to a crack in the root of the tooth and the need to remove it and install an implant. In this case, it is important to be able to prove that it was the installation of the crown that led to the loss of the tooth. How to proceed in this case.

Do not make a scandal or swear under any circumstances - this will not achieve anything, but on the contrary, you will give the unscrupulous clinic time to “prepare” for your claims.

If you are determined, go to paid consultation to a lawyer (free ones are usually uninformative), it is advisable to find a lawyer or company that specializes specifically in medical matters. During the consultation, the lawyer will tell you in what sequence you need to act in your specific situation. Sometimes it is possible to settle everything at the pre-trial stage.

To request medical records, you need to write an application in two copies, on one of which the clinic representative must sign that he accepted it. Provide copies medical documents and medical history upon written request is the responsibility of any medical institution.

Before starting treatment for the consequences in another clinic, ask your doctor to do oral cavity, this will be needed to file a claim.

You can claim compensation for the cost of treatment in this clinic, the cost of subsequent treatment, moral damages (usually from 20 to 50,000 rubles), and all related expenses. The court also imposes a fine equal to the cost of the poor-quality services provided.

Realistically assess your chances if the matter comes to trial. The hardest thing is to prove the connection improper treatment and the problems that arise, it does medical examination. Initially, all expenses are paid by you; in case of a positive court decision, they are recovered from the clinic.

Do not enter into polemics with representatives of the clinic. They must appeal all claims and conclusions only in writing.

When paying for expensive work by lawyers, assess the risks. If this is a small private clinic, then it is quite possible that it will close the legal entity, and there will simply be no one to sue. Also, do not forget that behind each clinic there is a lawyer who will protect its interests.

Complaint against a dentist official document, establishing the patient’s requirements and describing the essence of the emergence of such requirements. According to complaint– a citizen’s request for restoration or protection of his violated rights, freedoms or legitimate interests or the rights, freedoms or legitimate interests of other persons. Responding to a written complaint is mandatory for official bodies and organizations. In addition, the consideration of the complaint must be carried out in full accordance with the procedures and deadlines established by this .

We offer our sample complaint, in which we tried to take into account all typical situations. You can correct and supplement specified sample– the complaint does not have a mandatory established form.

Before writing and filing a complaint against a dentist we recommend you:

• get free legal advice on patient rights, which will save your time;
• familiarize yourself with the following materials on our resource: and.

Sample complaint against a dentist

Chief physician of a state (municipal (private) health care institution (name) (address)

Ministry of Health (name of authority executive power subject Russian Federation with authority in the field of health protection) (address)

Prosecutor's office (name of the subject of the Russian Federation) (address)

Territorial body of the Federal Service for Surveillance in Healthcare at (name of the subject of the Russian Federation) (address)

from Last Name First Name Patronymic, residential address

(for example: Ivanov Ivan Ivanovich, Moscow, Moskovskaya st., 134, apt. 35)

Complaint about a dentist

I, Ivanov Ivan Ivanovich (indicate your last name, first name and patronymic - the latter if available), September 25, 2017 (indicate the exact date events) felt unwell, namely (specify specific symptoms disease) and decided that I would need a dentist.

This circumstance served as the basis for my application to a medical healthcare institution (indicate the type of medical institution and its name, for example City Polyclinic No. 9) for helping me medical care.

At the same time, the following unlawful actions (inactions) were taken against me in this institution, namely (select the one you need, and also add to your complaint detailed description situations and attach evidence):

• I was denied medical services By next reason(describe the situation and the reason for the refusal, for example, “after it became clear that I applied to the place of temporary stay, I was denied medical care,” etc.);
• I received poor quality medical service;
• medical assistance was provided untimely;
• I was misdiagnosed;
• the dentist refused to see the patient;
  the doctor was negligent;
• I was prescribed the wrong therapy;
• after visiting the dentist, your health deteriorated;
• had to bear excessive financial expenses;
• the doctor treated me rudely;
• the dentist violated medical confidentiality

In accordance with Article 4 of the Federal Law “On the Fundamentals of Protecting the Health of Citizens in the Russian Federation,” the main principles of health protection are: respect for the rights of citizens in the field of health protection and ensuring state guarantees associated with these rights; priority of the patient's interests in the provision of medical care; accessibility and quality of medical care; inadmissibility of refusal to provide medical care; priority of prevention in the field of health care; maintaining medical confidentiality.

Based on the above, I request(select the one you need):

• take action against the dentist (indicate the surname, first name and patronymic of the dentist),
• reimburse me for expenses incurred,
• correct the situation.

Date, personal signature of the person filing a complaint against the dentist

A dentist belongs to that group of doctors that every person has to deal with sooner or later. Someone meets a dentist back in early childhood, some only in adulthood. However, sooner or later, any person’s teeth begin to need repair, and then we have only one option left - to consult a dentist.

Dental services today are provided by both public medical institutions and private clinics. But, as practice shows, in both types of medical institutions, the patient may encounter unqualified services. What to do in such cases, where to turn for assistance?

Choosing one or the other dental clinic, most citizens rely on two main criteria:

• Cost of services.
• Quality of services.

When visiting a public clinic, a person, first of all, expects to receive free medical services in accordance with the compulsory health insurance policy (CHI). As for private clinics, the majority of citizens believe that they can get dental services for more High Quality than in state ones. This is partly true - privately practicing dentists value their medical reputation, since their financial well-being depends 100% on the number of clients.

But neither private dentist, nor the “state” are insured against medical errors. And sometimes both doctors simply lack medical experience and qualifications. Accordingly, patients run the risk of receiving low-quality dental services both in a public clinic and in a commercial establishment. Here's just the procedure for filing a complaint wrong actions The dentist in these cases will differ, since the provision of public and commercial medical services is regulated by different supervisory authorities.

A dentist in a state (municipal) clinic is obliged to perform his work in accordance with the requirements for medical employees established by the relevant federal legislation. Thus, he does not have the right to demand from a patient who has compulsory medical insurance policy, treatment fee. He also does not have the right to refuse dental care to a clinic visitor. In case of poor-quality treatment, he is obliged to correct the mistakes made.

Accordingly, if a dentist in a clinic begins to openly extort monetary or other “gratitude” from a patient for his services, this is a direct reason to file a complaint against him. A similar case is if he obsessively offers to purchase from him certain “very good medicine"at exorbitant prices. Most often, therefore, he works part-time as a commercial agent for an affiliated pharmaceutical company, or is engaged in outright speculation in medicines.

Complaint to the head physician or department head

But the most common case that causes a patient to file a complaint is poor-quality dental repair. In all of the above cases, a clinic visitor has the right to write a complaint against such a negligent dentist. You should start filing an application with claims against the actions of the state dentist from his immediate superiors - the head dental department or the head physician of the clinic. A complaint about a doctor’s unprofessional actions can be submitted to his superiors in writing or orally.

Filing a complaint with the clinic administration is advisable only in a situation where the dentist’s actions did not cause great harm to your health, and they can be easily corrected. The fact is that the head physician has the right to apply only disciplinary measures to his subordinates: issue a reprimand or warning, deprive of bonuses, etc. But he will no longer be able to demand that the dentist pay you compensation for the damage caused to your health and nerves.

Our state has a special federal service responsible for supervision in the healthcare sector - Roszdravnadzor. Similar health departments are located in each subject of the federation. You can find out their address in your city through the information desk, or using an Internet search engine. Unlike the head of a clinic, this is a different level. Roszdravnadzor employees are obliged, in accordance with the Federal Law “On Citizens’ Appeals,” to respond to every complaint filed. But a complaint in this situation is accepted only in the prescribed manner - in writing or in electronic format, drawn up in accordance with all the rules of domestic office work.

In each application, you must indicate your data (anonymous documents are not considered by federal authorities), clearly describe the essence of your claims, and also attach to the document all information you have. evidence base. This is a copy of the hospital record page, written prescriptions, names and addresses of witnesses. If a consultation or medical examination has already been conducted on your issue, the conclusions of the specialists should be attached to the complaint.

In response to formal complaint Department employees are required to conduct an inspection check of the received signal, and if it is confirmed, apply necessary measures To to this doctor or the management of the clinic. Officials are required to notify the complainant in writing about the results of the inspection ( by registered mail or by email).

Private dentist, as opposed to an employee state clinic, provides its services to on a commercial basis. That is, he has the right to refuse service to a patient who does not have money to pay for his work. But, having taken payment, he is obliged to provide the client with dental services of the appropriate level. Despite his commercial orientation, private clinics must meet the same standard requirements as other medical institutions.

But, since the services of a private dentist are provided on a reimbursable basis, in addition to Roszdravnadzor, Rospotrebnadzor is also involved in monitoring the activities of such institutions. This responsibility is assigned to this federal service by decree of the Government of the Russian Federation of 2012. Thus, the client of a private dentist is a consumer commercial goods, and the dentist himself is the supplier paid services. If poor-quality services are provided, he is obliged to return the client’s money or correct the mistake at his own expense.

Appeal to the court and prosecutor's office

The judiciary and the prosecutor's office are “universal” authorities to which patients and private practitioners can file a complaint. municipal dentist. This should be addressed in situations where the dentist’s actions have caused significant harm to your health, and you intend to seek administrative or criminal punishment for him, or compensation for the moral, financial and physical damage caused.

If you have enough good reasons To file a complaint, you can demand through the court or the prosecutor's office the payment of monetary compensation, the imposition of a ban on medical practice, or even the closure of a private clinic. However, domestic legal proceedings provide for the adversarial nature of the proceedings. That is, each of the litigants has the right to defend their point of view, using all the arguments they have.

Also, the current procedural legislation provides for a presumption of innocence for the defendant. That is, the complainant will need to prove to the judge the dentist’s guilt in providing poor-quality medical services. To do this, you will need to provide convincing evidence to the court:

• Medical expert's conclusion on the dentist's fault in the admitted medical error. Such a conclusion is issued by the territorial body of Roszdravnadzor, or by a forensic medical examination appointed at the request of a judge.
• Video and audio recordings of your conversations with a negligent doctor.
• Testimony from which the judge can draw conclusions about the actual deterioration in your health after visiting the dentist.
• When making a complaint against a private dentist, you should also attach an agreement for the provision of medical services indicating the amount of money paid for them.

To increase the chances of a successful outcome of the litigation, it is recommended to seek assistance from a professional lawyer. He will be able to provide you with the full range legal services– from filing a complaint against a dentist to presenting your case in court.

Post Views: 89

1. Where to file a complaint against a dentist?

1.1. You can file a complaint against the dentist with your local Rospotrebnadzor authority and the Department of Health. The complaint is written in free form.

1.2. Good day. If the service was provided to you improperly, you can demand termination of the contract and return of the money paid, and you can also file a complaint with Rospotrebnadzor or directly to the court.

2. How to write a complaint about dentistry!

2.1. Hello. In free form. Indicate what the violation of your rights was and what you want.

2.2. In any form - you state the circumstances of the case and formulate your requirements

2.3. There are no legal forms. Write in any form indicating all the circumstances of the complaint.

3. Which organization should a patient contact with a complaint about dentistry?

3.1. File a complaint with the health department.

4. Where can I file a complaint against a dentist?

4.1. wherever you want - from the chief physician or the Ministry of Health to the prosecutor's office - depending on what you think he is guilty of

5. I have a complaint about poor quality treatment child's teeth. During treatment, the canal was not completely cleaned, as a result of which periostitis (flux) formed. Treated a child's teeth in private dentistry, we also undergo a professional examination every 6 months. The tooth was sealed (the infection is internal in any case, this was confirmed to me by 2 different doctors). The question is how to correctly file a claim against the doctor and the clinic, because a child suffered from unqualified care.

5.1. Hello, in this case, based on the RFP, you can make a claim to the Contractor’s Address, but the most important thing to remember is that you must have evidence of the provision poor quality service, you may have to do an examination. In the meantime, submit your claim; their response period is 10 days.
Law of the Russian Federation dated 02/07/1992 N 2300-1 (as amended on 03/18/2019) “On the protection of consumer rights”
Article 29. Consumer rights when discovering deficiencies in the work performed (service provided)

Satisfying the consumer's demands for the gratuitous elimination of defects, for the manufacture of another item, or for the repeated performance of work (provision of a service) does not relieve the contractor from liability in the form of a penalty for violating the deadline for completing the work (provision of a service).

5.2. Hello Olga! The first place to go with a complaint is to the head of the clinic where you were treated incorrectly; most often, the problems that have arisen are resolved at this stage. The doctor’s actions are reviewed by management, and if they are found to be incorrect, your claims are satisfied.

To the head ( to CEO)

(name of medical organization)
Address:

From,
(Full name of the applicant)

Resident(s) at the address:

Telephone
Address Email Claim letter
on compensation for damages for poor quality medical services

“___” I contacted your organization for the provision of paid medical services: .
(specify type of service)
An agreement No. dated “___” was concluded between me and your organization. The medical service was performed by an employee of your organization. This circumstance is confirmed by the patient’s medical record No. The fact of concluding an agreement between me and your organization for the provision of medical services is confirmed by a receipt dated “___” for the amount of () rubles.
I believe that the medical services provided to me by your organization are of inadequate quality, namely: (Describe in detail which medical services were provided with poor quality, not in full).

In accordance with Art. 7 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer has the right to ensure that services are safe for his health. However, as a result of the treatment, my health was harmed: .
(indicate the specific nature of the harm caused to health)
This circumstance is confirmed by: certificate No. (name of the medical institution) dated “___” stating that I was provided with medical care;
(specify the nature of medical care)
- extract from medical card outpatient medical facility.
As a result of poor-quality medical services, my health was harmed and I experienced physical and mental suffering. (Describe how you feel, mention emotional stress, list all the inconveniences that were caused by poor quality medical care.)
In accordance with Art. 13 of the Law of the Russian Federation “On the Protection of Consumer Rights”, a consumer who has suffered damage as a result of the performance of work has the right to demand compensation for all losses caused. Losses in accordance with paragraph 2 of Article 15 of the Civil Code of the Russian Federation should be understood as expenses that a consumer whose right has been violated has made or will have to make to restore the violated right (paragraph 2 of clause 31 of the Resolution of the Plenum Supreme Court RF dated June 28, 2012 No. 17 “On the consideration by courts of civil cases in disputes regarding the protection of consumer rights”). According to Art. 14 Law of the Russian Federation “On the Protection of Consumer Rights”
According to Art. 14 of the Law of the Russian Federation “On the Protection of Consumer Rights”, harm caused to the health of the consumer due to deficiencies in the service is subject to compensation in full.
In accordance with Art. 15 of the Law of the Russian Federation “On the Protection of Consumer Rights”, moral damage caused to the consumer as a result of the violation of his rights by the performer, provided for by law on the protection of consumer rights, is subject to compensation by the causer of harm if he is at fault.
According to clause 5, paragraph. 9 tbsp. 19 of Law No. 323-FZ, the patient has the right to compensation for harm caused to health during the provision of medical care.
According to paragraphs 2-3 of Art. 98 of Law No. 323-FZ, Medical organizations, medical workers and pharmaceutical workers are responsible in accordance with the legislation of the Russian Federation for violation of rights in the field of health protection, causing harm to life and (or) health when providing medical care to citizens.
Harm caused to the life and (or) health of citizens during the provision of medical care to them is compensated by medical organizations in the amount and manner specified. established by law Russian Federation.
In accordance with paragraph 1 of Art. 37 of the Federal Law of November 21, 2011 No. 323-FZ “On the fundamentals of protecting the health of citizens in the Russian Federation”, medical care is organized and provided in accordance with the procedures for the provision of medical care, mandatory for execution on the territory of the Russian Federation by all medical organizations, as well as on the basis standards of medical care, with the exception of medical care provided as part of clinical testing.
In accordance with paragraph 8 of Art. 84 of Federal Law No. 323-FZ, the provisions of the Law of the Russian Federation of February 7, 1992 No. 2300-1 “On the Protection of Consumer Rights” apply to relations related to the provision of paid medical services.
Based on Art. 4 of the Law of the Russian Federation of 02/07/1992 No. 2300-1 “On the Protection of Consumer Rights”, the contractor is obliged to provide a service whose quality complies with the contract. If there are no conditions in the contract regarding the quality of the service, the contractor is obliged to provide a service that meets the usually required requirements and is suitable for the purposes for which a service of this kind is usually provided.
In accordance with Art. 29 of the Law “On the Protection of Consumer Rights”, the consumer, upon discovering deficiencies in the work performed (service provided), has the right, at his own discretion, to demand: free elimination of deficiencies in the work performed (service provided); corresponding reduction in the price of work performed (service provided); free production of another item from a homogeneous material of the same quality or repeat work (in this case, the consumer is obliged to return the item previously transferred to him by the contractor); reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties. The consumer has the right to refuse to fulfill the contract for the performance of work (provision of a service) and demand full compensation for losses if, within the period established by the contract, the shortcomings of the work performed (service provided) are not eliminated by the contractor. The consumer also has the right to refuse to fulfill the contract for the performance of work (provision of a service) if he discovers significant deficiencies in the work performed (service provided) or other significant deviations from the terms of the contract. The consumer also has the right to demand full compensation for losses caused to him in connection with deficiencies in the work performed (service provided). Losses are compensated within the time limits established to satisfy the relevant consumer requirements.
I value the physical and moral suffering I endured at () rubles.
Based on the above, guided by the specified articles of the Law of the Russian Federation “On the Protection of Consumer Rights”,

ASK:
Voluntarily compensate for the damage caused to my health, as well as
pay me compensation for moral damage in the amount of () rubles.
Please provide a response in writing within 10 (ten) business days from the date of receipt of this complaint.
In accordance with clause 5 of Article 28 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the period for satisfying individual consumer requirements is 10 days from the date of receipt of the request. Failure to satisfy the consumer's demand within the 10 (ten-day) period established by Article 31 of the Law of the Russian Federation “On the Protection of Consumer Rights” entails liability in the form of a penalty in the amount of three percent of the price of the service on the day of the decision (Clause 5 of Article 28 of the said Law , Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 No. 17 “On the practice of courts considering cases on the protection of consumer rights.”

Application:

1. Copies of receipts for payment for medical services provided.
2. Documents confirming harm to health.
3. Calculation of the claim amount. Date SignatureIf the hospital administration does not comply with the meeting, responding with a refusal (the response to the complaint must be in writing), you should complain further.

The next step is the Ministry of Health! A territorial branch of the Ministry of Health can be found in every subject of the Russian Federation. This body always has a public reception room where complaints from the public are accepted for consideration. After all, the purpose of this organization is to control the work of medical institutions.

There are several ways to file a complaint with the Ministry of Health:
Personally;
Send the paper by mail;
Send a letter of complaint by e-mail;
Leave the text of the complaint on the official website.
As in the case of the hospital administration, they must answer you, and in the form that you indicated in the complaint. The application is given 30 days to review.

You also have the right to contact the prosecutor’s office, since the duties of the prosecutor’s office include monitoring compliance with current legislation by citizens and organizations; filing a complaint against a doctor with this body is quite natural.

You can also go to court with statement of claim to defend your legal rights and compensate material damage!

5.3. About poor quality services services, the claim is drawn up on the basis of Article 29 of the Law of the Russian Federation On the Protection of Consumer Rights. The claim is written in any form
Article 29 of this law states: 1. When discovering deficiencies in the work performed (service provided), the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies in the work performed (service provided);
corresponding reduction in the price of work performed (service provided);
free production of another thing from a homogeneous material of the same quality or repeat work. In this case, the consumer is obliged to return the item previously transferred to him by the contractor;
reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.
Thus, in your claim you must reflect what exactly you require from the clinic based on the above provisions of the law.

5.4. The provision of medical services is subject to the Law of the Russian Federation “On the Protection of Consumer Rights” (clause 9 of the Resolution of the Plenum of the Supreme Court of the Russian Federation of June 28, 2012 N 17 “On the consideration by courts of civil cases in disputes regarding the protection of consumer rights”).
In your complaint, refer to Art. 29 of the Law of the Russian Federation "On the Protection of Consumer Rights":

1. When discovering deficiencies in the work performed (service provided), the consumer has the right, at his own discretion, to demand:

Free elimination of deficiencies in the work performed (service provided);

Corresponding reduction in the price of work performed (service provided);

Reimbursement of expenses incurred by him to eliminate deficiencies in the work performed (service provided) on his own or by third parties.
You also have the right to demand recovery of damages and compensation for moral damage.

5.5. Before you write an application to medical organization, check out Federal law dated November 29, 2010 N 326-FZ (as amended on February 6, 2019) “On compulsory health insurance in the Russian Federation” to change the algorithm of actions.

5.6. You have the right to file a claim for damages - Article 1064 of the Civil Code of the Russian Federation, in accordance with the Law on the Protection of Consumer Rights. Then file a claim in court - Article 131-132 of the Code of Civil Procedure of the Russian Federation.

6. My gums were inflamed and one of my two teeth hurt (it’s not clear which one exactly), I went to a private dentist clinic. The dentist took a picture of one tooth and then removed it. My health worsened and 2 days later I came again. They also removed the second tooth with the words that there was a cyst on it. But the gums did not stop hurting and inflaming. I had to contact again. Can I send a complaint or claim and where to write it and can I sue for negligence.

6.1. Good afternoon But first, it’s worth establishing the clinic’s guilt! To do this, you need to obtain the opinion of specialists in the field of medicine!

7. How long can you not work so as not to lose your medical diploma? work as a paramedic if you are studying 1 time every 5 years

To whom should I return? With a complaint about the work of an orthopedic dentist.

7.1. The educational document does not have a validity period, Medical workers must confirm qualifications every 5 years.

You can write a complaint to the prosecutor's office or Roszdravnadzor.

8. Some friends had an unpleasant incident in dentistry. The patient came, they examined her, took an x-ray, and explained that it would be impossible to do without removing the nerve. The treatment was carried out, the patient got up from the chair and began to walk away. She says that she did not allow me to remove the nerve in the tooth. Consent to the intervention was not signed, nor to the processing of personal data. The patient left without paying for the treatment and wrote a complaint to Rossdravnadzor. What threatens the doctor and the clinic?

8.1. There is a possibility of administrative proceedings, as well as the possibility of filing a claim for compensation for health damage if this fact will be proven.

8.2. The clinic is in danger administrative responsibility according to Art. 14.4 of the Code of Administrative Offenses of the Russian Federation in the form of a fine: for persons carrying out entrepreneurial activity without forming a legal entity, - from ten thousand to twenty thousand rubles; on legal entities - from twenty thousand to thirty thousand rubles.

9. A dentist has the right to give sick leave for up to 5 days... I encountered a problem, I went to Kursk to the hospital - I had a wisdom tooth removed (there was an operation), there they gave me a certificate saying that I should go to the dentist at my place of residence or call a therapist at home! I came to the dentist, showed the certificate the same day and told me what they did to me. They didn’t give me anything and, to put it mildly, I was told to go home saying what I want... Where to go with a complaint about local dentistry? Zheleznogorsk city...

9.1. Good afternoon, Maxim. Dentistry can issue a certificate of incapacity for work only if it has a license to examine temporary incapacity for work. In practice, very few institutions providing dental care have such a license. Local dentistry or a therapist are not obliged to issue you sick leave for another institution.

9.2. Hello, Maxim. According to Art. 59 Federal Law of November 21, 2011 No. 323 - Federal Law, you have the right to take sick leave During the period of prosthetics, the dentist can give a sick leave for 10 days.
A dentist issues sick leave like any other doctor.
It can be issued on the day of your visit if you just need to have your teeth treated once and have a lot of work to do.
Intermittent sick leave may be issued, meaning you need to come in several times, and only those days on which treatment took place will be noted on it.
Dentist on this moment has the right to issue and extend sick leave for a period of up to 10 (inclusive) calendar days. With the participation of a medical commission, it was previously allowed to extend up to 30 calendar days.
The main thing is that dentistry has a license.

A dentist is a doctor whom no one can avoid meeting. Teeth will sooner or later need “repair”.

But what if the new filling falls out after a month or you have the wrong tooth pulled out? According to experts, patients are very often dissatisfied with the work of dentists. But, as a rule, things don’t go further than complaints to friends and acquaintances. But you can protect your rights! How to do this correctly? Tells Dmitry Lesnyak, Lawyer of the Society for the Protection of Consumer Rights.

The majority of Russians are for dental care go to state clinics. If treatment is free, then complaining about poor quality is pointless, many patients think. But that's not true. There are several rules that will help ensure the provision of quality services.

Require a plan

Elena turned to the state dental clinic: she wanted to get fillings, remove tartar, and treat her gums. I expected to finish it in a month, but the treatment lasted for six months. At the same time, the doctor could not really explain why all the procedures could not be carried out faster.

Your actions. When you first see your doctor, ask them to create a treatment plan and walk you through it. This is the responsibility (!) of every doctor. Then you will know what, when and how you will be treated. If the doctor refuses to fulfill his duties, go to another one or complain to the administration of the medical institution.

If you feel that the treatment period is being delayed, ask your doctor to explain why this is happening. Perhaps you will agree with his arguments. If there are no reasonable arguments, verbally set a deadline by which you would like to complete all manipulations. If the doctor does not meet this requirement, submit a written complaint to the head of the medical institution.

The same goes for paid clinic. Request the development of a treatment plan. Remember: it is done for free. Having drawn up a plan, doctors will not be able to deliberately delay the process in order to extract as much money from you as possible. Of course, there are unforeseen cases: for example, you need to additionally delete. But general scheme treatment you should know from the beginning. And if the contract specifies a clear treatment period, you have the right to demand a penalty for delay.

Irina Mikhailovna had dental prosthetics done as usual dental clinic. When the work was finished, it turned out that the teeth and gums hurt unbearably. During a consultation with another doctor, it turned out that serious mistakes were made during treatment.

Your actions. This will require an expert evaluation of the treatment. However, the problem is that, in fact, in our country there is no independent medical examination. There are government bureaus that are overloaded with work, and the queues there stretch for years. You can, at your own expense, contact expert institutions created by dental associations, or a specialized dental educational medical institution (for example, medical school) and persuade them to conduct an examination. In Moscow, you can contact the city commission on the quality of dentures. Please contact the court with the results of the examination.

Another option is to write a complaint to the territorial department of Roszdravnadzor. This is the basis for an unscheduled inspection of a medical institution, therefore, having learned about your intentions, the clinic’s management will most likely prefer to correct the mistakes. In any case, Roszdravnadzor is obliged to respond to your complaint within a month, and if this does not help resolve the conflict, you need to go to court.

If we are talking about private clinic, contact the management, which must itself conduct an examination of the services provided and resolve the complaints. Are they refusing? Then go to court.

The main thing is the contract

Nikolai visited a private dentist. Each time he was given a cash receipt order, and he paid for the services. But in the end, the condition of the teeth only worsened. However, it was not possible to prove the fact of visiting a doctor - the documents were drawn up incorrectly.

Your actions. When you first contact a doctor, even for a consultation, insist on concluding a written agreement describing the already mentioned treatment plan, as well as the specific amount that you will be required to pay. If the scope of work during the treatment process needs to be increased, all manipulations are carried out only with your written consent, which is formalized in an additional agreement to the contract. This is a guarantee that you will be able to prove the fact of treatment in this clinic.

As for confirmation of payment, you should be given exactly cash receipt, and not a receipt or cash receipt order. Pick up the check on the day of payment, and not “sometime later.” Make sure that it indicates the organization you applied to, and not a shell company with an unclear name. Otherwise, if something happens, you will not be able to prove that they took money from you.

Your actions. The guarantee for treatment must be specified in the contract by law. However, the law does not regulate the length of the warranty period. The clinic itself can specify this period - 1 hour. Or 0 days. This will not be a violation. It’s bad if the contract says “quality guarantee” or “treatment guarantee.” We need an exact figure - say, “1 year warranty”.