Ruslan Kononov , general manager LLC "Center for Legal Expertise", Ph.D.

Providing state and municipal services - relatively new legal institute. Its emergence is associated with the adoption of Federal Law No. 210-FZ of July 27, 2010 “On the organization of the provision of state and municipal services” (hereinafter referred to as Federal Law No. 210-FZ). Most of the Federal Law, in accordance with the provisions of Article 30, came into force from the moment of official publication, and only certain provisions began to apply a year later. Some changes were made to it, but the general concept of providing state and municipal services remained unchanged.

Despite the rather long period that has passed since the adoption of Federal Law No. 210-FZ, in practice, when legal entities, individual entrepreneurs, and citizens receive state and municipal services, problems and questions arise, some of which are born of insufficient awareness of the peculiarities of legal regulation in this area. In this article we will try to characterize legal regulation procedure for the provision of state and municipal services.

Federal Law No. 210-FZ defines a public service as “activities to implement the functions of, respectively, the federal executive body, the state extra-budgetary fund, the executive body state power subject Russian Federation, as well as the organ local government in the exercise of certain state powers delegated by federal laws and laws of the constituent entities of the Russian Federation, which is carried out at the request of applicants within the limits established by regulations legal acts of the Russian Federation and regulatory legal acts of the constituent entities of the Russian Federation of the powers of bodies providing public services.”

Similarly, a municipal service is “an activity to implement the functions of a local government body, which is carried out at the request of applicants within the powers of the body providing municipal services, to resolve issues of local importance established in accordance with Federal Law dated October 6, 2003 No. 131-FZ “On general principles organizations of local self-government in the Russian Federation" and the charters of municipalities."

The characteristics of state and municipal services are contained in the above definitions. State (municipal) services are provided at the request of applicants, within the powers of the authority providing it, in accordance with regulatory legal acts.

These features correspond to the principle of providing public services, defined in Article 4 of Federal Law No. 210-FZ. According to it, state and municipal services are provided exclusively on an application basis - subject to the submission of an application.

Note that public services are often confused with government functions, which are carried out without the applicants filing an application, but involve interaction government agencies, local governments with legal entities and individual entrepreneurs. A typical implementation of a state function that involves the above interaction is the implementation of control measures, to which Federal Law No. 210-FZ does not apply.

The concepts of state, municipal services and services provided in accordance with civil legislation should also not be confused.

Civil services are regulated by Chapter 39 Civil Code Russian Federation, and the provision of services is recognized as an object civil rights(Article 128 of the Civil Code of the Russian Federation). Unlike a civil law service, the terms of provision of which are determined by an agreement, a state (municipal) service is provided on the basis of an application by the applicant, submitted together with a package of documents or copies thereof established by a regulatory legal act. By general rule state and municipal services are provided on a reimbursable basis, subject to payment of a state fee, the amount of which is determined by regulatory legal acts. A regulatory legal act may also provide for the free provision of state or municipal services to all applicants or their individual categories.

Another sign of a state or municipal service is its provision by an authority. Federal Law No. 210-FZ also contains a similar principle for the provision of state and municipal services. According to Article 4, state and municipal services are provided only by state and municipal authorities and in accordance with regulatory legal acts.

State and municipal services, depending on their type, are subject to inclusion in the register of public services of the Russian Federation (federal public service), or in the register of public services of a constituent entity of the Russian Federation (regional public service), or in the register of municipal services (municipal service).

Federal Law No. 210-FZ also introduces the concept of services necessary and mandatory for the provision of state and municipal services. In contrast to state and municipal services, services necessary and mandatory for their provision are provided by state (municipal) institutions and other organizations within the framework of a state task (order).

Despite the somewhat peculiar legal status of these services (in our opinion, they occupy an intermediate position between civil legal services and state and municipal services), for the recipient of these services it only matters that they are provided in the cases established by regulatory legal acts and subject to inclusion in the register of state or municipal services, adopted by a decree of the Government of the Russian Federation for federal public services, a regulatory legal act of a constituent entity of the Russian Federation - in relation to public services of a constituent entity of the Russian Federation, a regulatory legal act of a local government body - in relation to municipal services.

Information about the provided state and municipal services, as well as the services necessary and mandatory for their provision, is subject to placement on the Unified Portal of State and Municipal Services on the Internet (site http://gosuslugi.ru), as well as on regional and municipal portals in case of creation. According to Federal Law No. 210-FZ, the federal portal must contain information about state and municipal services at all levels, and the regional portal must contain information about regional and municipal services provided in the municipalities of the corresponding constituent entity of the Russian Federation.

This provides for the implementation of the principle of openness in the activities of bodies providing public services and bodies providing municipal services, as well as organizations involved in the provision of state and municipal services, enshrined in Article 4 of Federal Law No. 210-FZ.

In practice, portals often contain incomplete information about state and municipal services, therefore, an applicant who wishes to obtain information about the procedure for providing the relevant state or municipal service is recommended to go not only to the federal portal and the portal of the appropriate level, but also to the website of the authority or organization that provides corresponding service.

The unified portal of state and municipal services has another important function. In addition to the traditional form of service provision - paper, with its help some services can be provided in electronic form. To provide services electronically, in some cases it is necessary to have technical means for use electronic signature, or registration on the Unified Portal. For a number of services, it is possible to make an appointment for the provision of services through the Unified Portal, regional and municipal portals, which saves time, and there are also electronic samples (forms) of applications and receipts for paying government fees.

Despite the availability of electronic registration for a specific time, most applicants still prefer a “live queue” in a state (municipal) body or organization, without using the convenient procedure provided by the state.

The principle of providing state and municipal services in electronic form, as well as the corresponding right of applicants, are reflected in Articles 4 and 5 of Federal Law No. 210-FZ. Unfortunately, not all state and municipal services have been converted into electronic form. Moreover, apparently, those of them that are not the most in demand are not supposed to be converted into electronic form at all. Thus, the corresponding principle, apparently, will not be fully implemented.

Federal Law No. 210-FZ also provides for the creation of multifunctional centers for the provision of state and municipal services - MFCs. In essence, the MFC - single organization, acting as an officially authorized intermediary in the provision of state and municipal services. Before submitting an application, the applicant should clarify whether an MFC has been established on its territory, and whether a specific service is included in the list of state and municipal services provided through it. If the corresponding state or municipal service is provided by the MFC, the authority will refuse to accept the application, inviting the applicant to contact the MFC.

Most of the provisions of administrative regulations are devoted to procedures for the provision of state or municipal services and are of interest only to officials of bodies and employees of organizations involved in its provision. The most essential information for the applicant is contained in the standard of the state or municipal service. Emphasizing the importance of standards for the provision of state and municipal services, Federal Law No. 210-FZ refersreceipt of a state or municipal service in accordance with the standard for the provision of state or municipal services to the basic rights of applicants.

The standard for the provision of state or municipal services determines the basic requirements for the provision of state and municipal services. It is established for each service within a special section of the administrative regulations. The list of requirements for the standard is defined in Article 14 of Federal Law No. 210-FZ. The most significant provisions of the service provision standard for the applicant include the following:

• name of the state or municipal service;
• name of the body providing the service;
• the result of the provision of the service;
• delivery period;
• an exhaustive list of documents (in accordance with regulatory legal acts) that the applicant must provide to receive the service, as well as a list of documents that the applicant can, but is not required to provide, since the relevant information can be requested by the authority independently as part of interdepartmental interaction;
• the amount of fees for the provision of services and the method of collection.

Applicants have the right to receive complete, up-to-date and reliable information about the procedure for providing state and municipal services, including in electronic form. As already noted, this right is exercised by posting information both on portals for the provision of state and municipal services, and on the official websites of executive authorities providing these services, on stands in the premises of the authority or MFC, where the provision of relevant state or municipal services is organized. In addition, the applicant can obtain advice from an employee of the authority (MFC) regarding the procedure for providing relevant state or municipal services. Some executive authorities have organized special windows outside the main queues for receiving these consultations. Refusal to provide consultation is illegal and in case of such refusal a complaint may be filed against the actions of the body or its officials.
It is also possible to contact us on issues related to the provision of state and municipal services using postal services, email, as well as telephone communications, forms on the official website of the authority, if the last two methods of consultation are used by the authority.

The time frame for responding to an appeal regarding the procedure for the provision of state and municipal services, sent in writing, is similar to the time limit for responding to any other appeal and is in accordance with Article 12 of the Federal Law of May 2, 2006 No. 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”. Federation" with some exceptions 30 calendar days . The norms of this federal law are also subject to application in relation to appeals from organizations .

In the process of providing state and municipal services, claims may arise from applicants on issues related to their provision. Federal Law No. 210-FZ establishes the right to pre-trial (out-of-court) consideration of complaints in the process of receiving state and (or) municipal services. This allows, in most cases, to quickly and efficiently minimal costs resolve the issue (as already noted, the period for consideration of requests, which include complaints, is 30 calendar days).

Finally, any dispute related to an appeal against state and municipal services can be considered in court, the decision of which will be binding both for the applicant and for the authority providing the state or municipal service.

Collection of Legislation of the Russian Federation 2010, No. 31, Art. 4179.

Shadrina Tatyana. Get the answer by soap // Rossiyskaya Gazeta. - Federal issue No. 6203 (227) dated 10.10.2013.

This article defines the grounds for extending the period with mandatory notification of the citizen.

See Resolution of the Constitutional Court of the Russian Federation dated July 18, 2012 No. 19-P “In the case of verifying the constitutionality of Part 1 of Article 1, Part 1 of Article 2 and Article 3 of the Federal Law “On the Procedure for Considering Appeals from Citizens of the Russian Federation” in connection with the request Legislative Assembly Rostov region» // Collection of legislation of the Russian Federation dated July 30. 2012 No. 31 art. 4470.

Chapter 1. General provisions

Article 1. Scope of this Federal Law

1. This Federal Law regulates relations arising in connection with the provision of state and municipal services, respectively federal authorities executive power, government bodies off-budget funds, executive bodies state authorities of the constituent entities of the Russian Federation, as well as local administrations and other local government bodies exercising executive and administrative powers (hereinafter referred to as local government bodies).

2. This Federal Law also applies to the activities of organizations participating in the provision of state and municipal services provided for in Part 1 of this article.

3. Services provided by government and municipal institutions and other organizations in which a state task (order) or municipal task (order) is placed, are subject to inclusion in the register of state or municipal services and are provided in electronic form in accordance with this Federal Law in the event that these services are included in the list established Government of the Russian Federation. The highest executive body of state power of a constituent entity of the Russian Federation has the right to approve additional list services provided in a constituent entity of the Russian Federation by state and municipal institutions and other organizations that place a state assignment (order) of a constituent entity of the Russian Federation or a municipal assignment (order), subject to inclusion in the register of state or municipal services and provided in electronic form in accordance with this Federal law.

Article 2. Basic concepts used in this Federal Law

For the purposes of this Federal Law, the following basic concepts are used:

1) a public service provided by a federal executive body, a body of a state extra-budgetary fund, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body in the exercise of certain state powers delegated by federal laws and laws of constituent entities of the Russian Federation (hereinafter referred to as a public service), - activities to implement the functions of, respectively, a federal executive body, a state extra-budgetary fund, an executive body of state power of a constituent entity of the Russian Federation, as well as a local government body in the exercise of certain state powers delegated by federal laws and laws of constituent entities of the Russian Federation (hereinafter referred to as bodies providing public services ), which is carried out at the request of applicants within the powers of bodies providing public services established by regulatory legal acts of the Russian Federation and regulatory legal acts of constituent entities of the Russian Federation;

2) a municipal service provided by a local government body (hereinafter referred to as a municipal service) - activities to implement the functions of a local government body (hereinafter referred to as a body providing municipal services), which is carried out at the request of applicants within the powers of the body providing municipal services, by decision issues of local importance established in accordance with Federal Law of October 6, 2003 N 131-FZ “On the general principles of organizing local self-government in the Russian Federation” and the charters of municipalities;

3) applicant - an individual or legal entity (except for state bodies and their territorial bodies, bodies of state extra-budgetary funds and their territorial bodies, local government bodies) or their authorized representatives who applied to the body providing public services or to the body providing municipal services, either in the organizations specified in parts 2 and 3 of Article 1 of this Federal Law, or in the organizations specified in paragraph 5 of this article, with a request for the provision of state or municipal services, expressed orally, in writing or electronically;

4) administrative regulation - a normative legal act establishing the procedure for the provision of state or municipal services and the standard for the provision of state or municipal services;

5) multifunctional center for the provision of state and municipal services (hereinafter referred to as the multifunctional center) - Russian organization regardless of the organizational and legal form, meeting the requirements established by this Federal Law, and authorized to organize the provision of state and municipal services, including in electronic form, on the “one window” principle;

6) provision of state and municipal services in electronic form - provision of state and municipal services using information and telecommunication technologies, including using the portal of state and municipal services, multifunctional centers, universal electronic card and other means, including implementation within the framework of such provision electronic interaction between government bodies, local governments, organizations and applicants;

7) portal of state and municipal services - a state information system that ensures the provision of state and municipal services in electronic form, as well as access of applicants to information about state and municipal services intended for distribution using the Internet and posted in state and municipal information systems, ensuring the maintenance of registers of state and municipal services.

Article 3. Regulatory legal regulation of relations arising in connection with the provision of state and municipal services

Regulatory legal regulation of relations arising in connection with the provision of state and municipal services is carried out in accordance with this Federal Law, other federal laws adopted in accordance with them, other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts.

Article 4. Basic principles for the provision of state and municipal services

The basic principles for the provision of state and municipal services are:

1) the legality of the provision of state and municipal services by bodies providing state services and bodies providing municipal services, as well as the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 of Article 1 of this Federal Law ;

2) the application procedure for applying for the provision of state and municipal services;

3) the legality of collecting from applicants a state fee for the provision of state and municipal services, fees for the provision of state and municipal services, fees for the provision of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 of Article 1 of this Federal Law;

4) openness of the activities of bodies providing public services and bodies providing municipal services, as well as organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

5) accessibility of applying for the provision of state and municipal services and the provision of state and municipal services, including for persons with disabilities disabilities health;

6) the possibility of receiving state and municipal services in electronic form, unless prohibited by law, as well as in other forms, provided for by law Russian Federation, at the choice of the applicant.

Article 5. Rights of applicants when receiving state and municipal services

When receiving state and municipal services, applicants have the right to:

1) receipt of state or municipal services in a timely manner and in accordance with the standard for the provision of state or municipal services;

2) obtaining complete, up-to-date and reliable information on the procedure for providing state and municipal services, including in electronic form;

3) receiving state and municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

4) pre-trial (out-of-court) consideration of complaints (claims) in the process of receiving state and municipal services;

5) receipt of state and municipal services in a multifunctional center in accordance with agreements concluded between the multifunctional center and bodies providing public services, and agreements concluded between the multifunctional center and bodies providing municipal services (hereinafter referred to as interaction agreements), from the moment of entry by virtue of the relevant interaction agreement.

Article 6. Responsibilities of bodies providing public services and bodies providing municipal services

Bodies providing public services and bodies providing municipal services are obliged to:

1) provide state or municipal services in accordance with administrative regulations;

2) ensure the opportunity for the applicant to receive state or municipal services in electronic form, unless prohibited by law, as well as in other forms provided for by the legislation of the Russian Federation, at the choice of the applicant;

3) provide other state bodies, local government bodies, organizations with documents and information necessary for the provision of state and municipal services, as well as receive such documents and information from other state bodies, local government bodies, organizations;

4) perform other duties in accordance with the requirements of this Federal Law, administrative regulations and other regulatory legal acts governing relations arising in connection with the provision of state and municipal services.

Chapter 2. General requirements to the provision of state and municipal services

Article 7. Requirements for interaction with the applicant when providing state and municipal services

Bodies providing public services and bodies providing municipal services do not have the right to demand from the applicant:

2) provision of documents and information that are at the disposal of bodies providing public services and bodies providing municipal services, other state bodies, local government bodies, organizations, in accordance with regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts;

Article 8. Requirements for collecting fees from the applicant for the provision of state and municipal services

1. State and municipal services are provided to applicants for free of charge, except for the cases provided for in parts 2 and 3 of this article.

2. State duty is charged for the provision of state and municipal services in cases, procedures and amounts, established by law Russian Federation on taxes and fees.

3. In cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, state and municipal services are provided at the expense of the applicant until the provisions of the federal laws are declared invalid, other regulatory legal acts of the Russian Federation adopted in accordance with them, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts, in accordance with which state and municipal services are provided at the expense of the applicant.

Article 9. Requirements for collecting fees from the applicant for the provision of services that are necessary and mandatory for the provision of state and municipal services

1. The list of services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law is approved:

1) by resolution of the Government of the Russian Federation - in relation to services provided for the purpose of providing public services by federal executive authorities;

2) a regulatory legal act of a constituent entity of the Russian Federation - in relation to services provided for the purpose of providing public services by executive bodies of state power of a constituent entity of the Russian Federation;

3) a regulatory legal act of a representative body of local self-government - in relation to services provided for the purpose of providing municipal services by local government bodies.

2. In cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, the services specified in part 1 of this article are provided at the expense of the applicant.

3. The amount of payment for the provision of services that are necessary and mandatory for the provision of public services by federal executive authorities is established by federal executive authorities in the manner established by the Government of the Russian Federation. The procedure for determining the amount of payment for the provision of services that are necessary and mandatory for the provision of public services by the executive bodies of state power of the constituent entities of the Russian Federation, the provision of municipal services by local government bodies, is established by a regulatory legal act, respectively, of the highest executive body of state power of the constituent entity of the Russian Federation, a representative body of local self-government .

4. Lists of services that are necessary and mandatory for the provision of state and municipal services are posted on the official websites of bodies providing public services and bodies providing municipal services, on the websites of organizations participating in the provision of state services provided for in Part 1 of Article 1 of this Federal Law and municipal services, as well as on the Internet on a single portal of state and municipal services.

5. When providing state and municipal services, it is prohibited to require the applicant to apply for the provision of services not included in the lists of services specified in Part 1 of this article, as well as to provide documents issued as a result of the provision of such services.

Article 10. Requirements for organizing the provision of state and municipal services in electronic form

When providing state and municipal services in electronic form, the following are carried out:

1) providing information to applicants in the prescribed manner and ensuring applicants’ access to information about state and municipal services;

2) submission by the applicant of a request and other documents necessary for the provision of state or municipal services, and acceptance of such requests and documents using a single portal of state and municipal services;

3) receipt by the applicant of information on the progress of the request for the provision of state or municipal services;

4) interaction between bodies providing public services, bodies providing municipal services, other state bodies, local government bodies, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

5) receipt by the applicant of the result of the provision of a state or municipal service, unless otherwise established by federal law;

6) other actions necessary to provide state or municipal services.

Article 11. Registers of public services and registers of municipal services

1. State and municipal services are subject to inclusion in the registers of state services and registers of municipal services, respectively.

2. The Federal Register of State Services contains information:

1) on public services provided by federal executive authorities, as well as bodies of state extra-budgetary funds;

2) on services that are necessary and mandatory for provision by federal executive authorities, as well as bodies of state extra-budgetary funds of public services and are included in the list approved in accordance with paragraph 1 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by federal government agencies and other organizations in which a state task (order) is placed, carried out (performed) at the expense of the federal budget;

4) other information in accordance with the list established by the Government of the Russian Federation.

3. The formation and maintenance of the federal register of public services is carried out in the manner established by the Government of the Russian Federation.

4. The register of public services of a constituent entity of the Russian Federation contains information:

1) on public services provided by executive bodies of state power of a constituent entity of the Russian Federation;

2) on services that are necessary and mandatory for the provision of public services by the executive bodies of state power of a constituent entity of the Russian Federation and are included in the list approved in accordance with paragraph 2 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by state institutions of a constituent entity of the Russian Federation and other organizations that place a state task (order) carried out (performed) at the expense of the budget of a constituent entity of the Russian Federation;

4) other information, the composition of which is established by the highest executive body of state power of the constituent entity of the Russian Federation.

5. The formation and maintenance of a register of public services of a constituent entity of the Russian Federation is carried out in the manner established by the highest executive body of state power of the constituent entity of the Russian Federation.

6. The register of municipal services contains information:

1) on municipal services provided by local governments in the relevant municipality;

2) about services that are necessary and mandatory for the provision of municipal services and are included in the list approved in accordance with paragraph 3 of part 1 of Article 9 of this Federal Law;

3) on the services specified in Part 3 of Article 1 of this Federal Law and provided by municipal institutions and other organizations that place a municipal task (order) carried out (performed) at the expense of the local budget;

4) other information, the composition of which is established by the local administration.

7. The formation and maintenance of a register of municipal services is carried out in the manner established by the local administration.

Chapter 3. Administrative regulations

Article 12. Requirements for the structure of administrative regulations

1. The provision of state and municipal services is carried out in accordance with administrative regulations.

2. The structure of administrative regulations must contain sections establishing:

1) general provisions;

2) standard for the provision of state or municipal services;

3) composition, sequence and timing of administrative procedures, requirements for the procedure for their implementation, including features of the implementation of administrative procedures in electronic form;

4) forms of control over the implementation of administrative regulations;

5) pre-trial (out-of-court) procedure for appealing decisions and actions (inaction) of a body providing a public service, a body providing a municipal service, as well as officials, state or municipal employees.

Article 13. General requirements for the development of draft administrative regulations

1. The development of a draft administrative regulation is carried out by a body providing a public service or a body providing a municipal service (hereinafter in this article - the body that is the developer of the administrative regulation).

2. The draft administrative regulation must be posted on the Internet on the official website of the body that is the developer of the administrative regulation.

3. In the absence of an official website of the government body of the subject of the Russian Federation, which is the developer of the administrative regulation, the draft administrative regulation must be posted on the Internet on the official website of the subject of the Russian Federation.

4. In the absence of an official website of the local government body that is the developer of the administrative regulations, the draft administrative regulations must be posted on the Internet on the official website municipality, and in the absence of an official website of the municipality - on the official website of the subject of the Russian Federation.

5. From the date of publication on the Internet on the relevant official website, the draft administrative regulations must be available to interested persons for review.

6. Draft administrative regulations are subject to independent examination and examination carried out by an authorized government body or an authorized local government body.

7. The subject of an independent examination of a draft administrative regulation (hereinafter referred to as the independent examination) is an assessment of the possible positive effect, as well as possible negative consequences implementation of the provisions of the draft administrative regulations for citizens and organizations.

8. An independent examination can be carried out by individuals and legal entities on their own initiative at their own expense. An independent examination cannot be carried out by individuals and legal entities that took part in the development of the draft administrative regulation, as well as by organizations under the jurisdiction of the body that is the developer of the administrative regulation.

9. The period allotted for conducting an independent examination is indicated when the draft administrative regulations are posted on the Internet on the corresponding official website. This period cannot be less than one month from the date of posting the draft administrative regulations on the Internet on the corresponding official website.

10. Based on the results of the independent examination, a conclusion is drawn up and sent to the body that is the developer of the administrative regulations. The body that is the developer of the administrative regulations is obliged to consider all received independent expert opinions and make a decision based on the results of each such expert examination.

11. Failure to receive the conclusion of an independent examination to the body that is the developer of the administrative regulation within the period allotted for conducting the independent examination is not an obstacle to conducting the examination specified in Part 12 of this article and the subsequent approval of the administrative regulation.

12. The subject of the examination of draft administrative regulations, carried out by authorized state authorities or authorized local government bodies, is to assess the compliance of draft administrative regulations with the requirements imposed on them by this Federal Law and other regulatory legal acts adopted in accordance with it, as well as assessment of the accounting of the results of independent expertise in draft administrative regulations.

13. The examination of draft administrative regulations developed by federal executive authorities, as well as bodies of state extra-budgetary funds of the Russian Federation, is carried out by a federal executive authority authorized by the Government of the Russian Federation in the manner established by the Government of the Russian Federation. Examination of draft administrative regulations developed by executive authorities of the constituent entities of the Russian Federation, and draft administrative regulations developed by local government bodies, is carried out in cases and in the manner established, respectively, by regulatory legal acts of the constituent entities of the Russian Federation and municipal legal acts.

14. The procedure for the development and approval of administrative regulations by the executive bodies of state power of a constituent entity of the Russian Federation is established by the highest executive body of state power of a constituent entity of the Russian Federation.

15. The procedure for developing and approving administrative regulations for the provision of municipal services is established by the local administration.

Article 14. Requirements for the standard of provision of state or municipal services

The standard for the provision of state or municipal services provides for:

1) name of the state or municipal service;

2) the name of the body providing the public service or the body providing the municipal service;

3) the result of the provision of state or municipal services;

4) the period for providing state or municipal services;

5) legal grounds for the provision of state or municipal services;

6) an exhaustive list of documents required in accordance with legislative or other regulatory legal acts for the provision of state or municipal services;

7) an exhaustive list of grounds for refusal to accept documents necessary for the provision of state or municipal services;

8) an exhaustive list of grounds for refusal to provide state or municipal services;

9) the amount of fees charged to the applicant for the provision of state or municipal services, and the methods of collection in cases provided for by federal laws, adopted in accordance with them by other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts;

10) maximum term waiting in line when submitting a request for the provision of a state or municipal service and when receiving the result of the provision of a state or municipal service;

11) the deadline for registering the applicant’s request for the provision of state or municipal services;

12) requirements for the premises in which state and municipal services are provided, for the waiting room, places for filling out requests for the provision of state or municipal services, information stands with samples of their completion and a list of documents required for the provision of each state or municipal service;

13) indicators of accessibility and quality of state and municipal services;

14) other requirements, including those taking into account the specifics of the provision of state and municipal services in multifunctional centers and the specifics of the provision of state and municipal services in electronic form.

Chapter 4. Organization of provision of state and municipal services in multifunctional centers

Article 15. Features of organizing the provision of state and municipal services in multifunctional centers

1. The provision of state and municipal services in multifunctional centers is carried out in accordance with this Federal Law, other regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, municipal legal acts on the “one window” principle, in accordance with which the provision of state or municipal services are carried out after a single application by the applicant with a corresponding request, and interaction with bodies providing public services or bodies providing municipal services is carried out by a multifunctional center without the participation of the applicant in accordance with regulatory legal acts and the interaction agreement.

2. Requirements for concluding agreements on interaction between multifunctional centers and federal executive authorities, bodies of state extra-budgetary funds, government bodies of constituent entities of the Russian Federation, and local governments are established by the Government of the Russian Federation.

3. In cases provided for by regulatory legal acts of the Russian Federation or regulatory legal acts of constituent entities of the Russian Federation, the provision of state and municipal services in multifunctional centers can be carried out exclusively in electronic form.

4. Methodological support for the activities of multifunctional centers (including the development methodological recommendations on the creation of such centers and ensuring their activities, standard regulations of a multifunctional center, reporting forms and the procedure for its submission) and monitoring of the activities of multifunctional centers are carried out by a federal executive body authorized by the Government of the Russian Federation.

Article 16. Functions, rights and responsibilities of a multifunctional center

1. Multifunctional centers, in accordance with agreements on interaction, carry out:

1) receiving requests from applicants for the provision of state or municipal services;

2) representing the interests of applicants in interaction with bodies providing public services and bodies providing municipal services, as well as with organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

3) representing the interests of bodies providing public services and bodies providing municipal services when interacting with applicants;

4) informing applicants about the procedure for the provision of state and municipal services in multifunctional centers, about the progress of fulfilling requests for the provision of state and municipal services, as well as on other issues related to the provision of state and municipal services;

5) interaction with state bodies and local governments on the provision of state and municipal services, as well as with organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law;

6) issuance to applicants of documents from bodies providing public services and bodies providing municipal services, based on the results of the provision of state and municipal services, unless otherwise provided by the legislation of the Russian Federation;

7) receiving, processing information from information systems of bodies providing public services and bodies providing municipal services, and issuing documents to applicants on the basis of such information, if this is provided for in the interaction agreement and is not otherwise provided by federal law;

8) other functions specified in the interaction agreement.

2. When performing their functions, multifunctional centers have the right to request documents and information necessary for the provision of state and municipal services from bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law municipal services, as well as receive from bodies providing public services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, such documents and information.

3. When implementing their functions, multifunctional centers do not have the right to demand from the applicant:

1) provision of documents and information or implementation of actions, the provision or implementation of which is not provided for by regulatory legal acts regulating relations arising in connection with the provision of state or municipal services;

2) provision of documents and information that are at the disposal of bodies providing public services, bodies providing municipal services, other state bodies, local government bodies, organizations in accordance with regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts acts;

3) carrying out actions, including approvals, necessary for obtaining state and municipal services and related to applying to other state bodies, local government bodies, organizations, with the exception of receiving services included in the lists specified in Part 1 of Article 9 of this Federal Law .

4. When implementing its functions in accordance with agreements on interaction, the multifunctional center is obliged to:

1) provide, on the basis of requests and appeals from federal government bodies and their territorial bodies, bodies of state extra-budgetary funds, government bodies of constituent entities of the Russian Federation, local government bodies, individuals and legal entities, the necessary information on issues related to the established scope of activity of the multifunctional center;

2) ensure the protection of information, access to which is limited in accordance with federal law, and also comply with the regime for the processing and use of personal data;

3) comply with the requirements of interaction agreements;

4) interact with bodies providing public services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, in accordance with agreements on interaction, regulatory legal acts, regulations of the activities of the multifunctional center .

Article 17. Responsibilities of bodies providing public services and bodies providing municipal services when providing state and municipal services in multifunctional centers

Bodies providing public services and bodies providing municipal services, when providing state and municipal services in multifunctional centers, provide:

1) provision of state and municipal services in multifunctional centers, provided that the multifunctional centers comply with the requirements established in accordance with this Federal Law;

2) access of multifunctional centers to information systems containing information necessary for the provision of state and municipal services, unless otherwise provided by federal law;

3) provision, based on requests from multifunctional centers, of the necessary information on issues related to the provision of state and municipal services;

4) fulfillment of other duties specified in the interaction agreement.

Article 18. Requirements for engagement agreements

1. The provision of state and municipal services in multifunctional centers is carried out on the basis of interaction agreements. Approximate form interaction agreements are approved by the federal executive body authorized by the Government of the Russian Federation.

2. The interaction agreement must contain:

1) the name of the parties to the interaction agreement;

2) the subject of the interaction agreement;

3) a list of state and municipal services provided in the multifunctional center;

4) rights and obligations of the body providing public services and the body providing municipal services;

5) rights and obligations of the multifunctional center;

6) the procedure for information exchange;

7) responsibility of the parties for failure to perform or improper performance of the duties assigned to them;

8) the validity period of the interaction agreement;

9) logistics and financial support provision of state and municipal services in a multifunctional center.

Chapter 5. Use of information and telecommunication technologies in the provision of state and municipal services

Article 19. General requirements for the use of information and telecommunication technologies in the provision of state and municipal services

1. Provision of state and municipal services in electronic form, including the interaction of bodies providing state services, bodies providing municipal services, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law or organizing the provision of state and municipal services services, and applicants, is carried out on the basis of information systems, including state and municipal information systems that make up the information technology and communication infrastructure.

2. The rules and procedure for information technology interaction of information systems used to provide state and municipal services in electronic form, as well as requirements for the infrastructure that ensures their interaction, are established by the Government of the Russian Federation.

3. Technical standards and requirements, including requirements for technological compatibility of information systems, requirements for standards and protocols for data exchange in electronic form during information and technological interaction of information systems, are established by the federal executive body exercising the functions of developing and implementing public policy and legal regulation in the field information technology.

Article 20. The procedure for maintaining registers of state and municipal services in electronic form

1. Maintaining registers of state and municipal services in electronic form is carried out using state and municipal information systems.

2. The federal state information system, which ensures the maintenance of the federal register of state services in electronic form, contains the information specified in parts 2-6 of Article 11 of this Federal Law. The rules for maintaining the federal register of public services using the federal state information system, including the procedure for placing in it the information specified in parts 4 and 6 of Article 11 of this Federal Law, are established by the Government of the Russian Federation.

3. State authorities of a constituent entity of the Russian Federation and local self-government bodies, in order to maintain, respectively, a register of state services of a constituent entity of the Russian Federation and a register of municipal services in electronic form, have the right to create regional information systems and municipal information systems.

4. When creating regional and municipal information systems that ensure the maintenance, respectively, of registers of public services of constituent entities of the Russian Federation and registers of municipal services, the possibility of their integration with the federal state information system specified in Part 2 of this article must be provided.

Article 21. Portals of state and municipal services

1. The unified portal of state and municipal services is a federal state information system that ensures the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access of applicants to information about state and municipal services, and also about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively.

2. State authorities of the constituent entities of the Russian Federation have the right to create regional portals of state and municipal services that are state information systems constituent entities of the Russian Federation, ensuring the provision of public services of constituent entities of the Russian Federation and municipal services, as well as services specified in Part 3 of Article 1 of this Federal Law, in electronic form and access of applicants to information on state and municipal services, as well as on the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively. Requirements for a unified portal of state and municipal services, regional portals of state and municipal services, the procedure for their functioning and posting on them information about state and municipal services, as well as the list of specified information are established by the Government of the Russian Federation.

3. The unified portal of state and municipal services provides:

1) access of applicants to information about state and municipal services, as well as about the services specified in Part 3 of Article 1 of this Federal Law, intended for distribution using the Internet and posted in state and municipal information systems that ensure the maintenance of state and municipal registers, respectively services;

2) availability for copying and filling out in electronic form the request and other documents necessary to receive a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law;

3) the possibility for the applicant to submit, using information and telecommunication technologies, a request for the provision of a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law, and other documents necessary to receive the state or municipal service or the service specified in Part 3 of the Article 1 of this Federal Law;

4) the opportunity for the applicant to obtain information about the progress of the request for the provision of a state or municipal service or the service specified in Part 3 of Article 1 of this Federal Law;

5) the possibility for the applicant to obtain, using information and telecommunication technologies, the results of the provision of a state or municipal service, except in cases where such receipt is prohibited by federal law, as well as the results of the provision of the service specified in Part 3 of Article 1 of this Federal Law;

6) the possibility of the applicant paying the state fee for the provision of state and municipal services, the applicant making payments for the provision of state and municipal services, as well as the services specified in Part 3 of Article 1 of this Federal Law, and services that are necessary and mandatory for the provision of state and municipal services municipal services, remotely in electronic form.

4. Ensuring information exchange with the relevant information systems of bodies providing public services, bodies providing municipal services, organizations providing services specified in Part 3 of Article 1 of this Federal Law, multifunctional centers in order to provide state and municipal services in electronic form when using a unified portal of state and municipal services is carried out using a unified system of interdepartmental electronic interaction in the manner established by the Government of the Russian Federation.

Chapter 6. Organization of activities for the production, issuance and servicing of universal electronic cards

Article 22. Universal electronic card

1. A universal electronic card is a tangible medium containing information about the card user recorded on it in visual (graphic) and electronic (machine readable) forms and providing access to information about the card user used to certify the rights of the card user to receive state and municipal services , as well as other services, the provision of which is carried out taking into account the provisions of this chapter, including for the commission in cases provided for by the legislation of the Russian Federation, legally meaningful action in electronic form. The user of the universal electronic card can be a citizen of the Russian Federation, as well as in cases provided for by federal laws, a foreign citizen or a stateless person (hereinafter, unless otherwise specified, a citizen).

2. In cases provided for by federal laws, a universal electronic card is a document certifying the identity of a citizen, the rights of the insured person in the systems compulsory insurance, other rights of a citizen. In cases provided for by federal laws, decrees of the Government of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, a universal electronic card is a document certifying a citizen’s right to receive state and municipal services, as well as other services.

3. The universal electronic card must contain the following visual (unprotected) information:

1) last name, first name and (if any) patronymic of the user of the universal electronic card;

2) a photograph of the applicant (in the case of issuing a universal electronic card at the request of a citizen in the manner established by Article 25 of this Federal Law);

3) the number of the universal electronic card and its validity period;

4) contact information of the authorized organization of the constituent entity of the Russian Federation;

5) insurance number of the individual personal account of the insured person in the compulsory pension insurance system of the Russian Federation.

4. Additional visual information of the universal electronic card may be established by the federal executive body authorized by the Government of the Russian Federation.

5. The information specified in Part 2 of this article, as well as the date, place of birth and gender of the user of the universal electronic card, must be recorded on the electronic media of the universal electronic card. The list of other information to be recorded on the electronic media of the universal electronic card is determined by the federal executive body authorized by the Government of the Russian Federation.

6. A universal electronic card is stored by the user of such a card and cannot be used to provide state or municipal services to other persons.

Article 23. Electronic application of a universal electronic card. Procedure for connecting the electronic application

1. The electronic application of a universal electronic card (hereinafter also referred to as the electronic application) is a unique sequence of characters recorded on the electronic media of a universal electronic card and intended for authorized access by the user of such a card to receive a financial, transport or other service, including state or municipal services. A universal electronic card can have several independently functioning electronic applications.

2. Federal electronic applications ensure the receipt of government services and services of other organizations throughout the Russian Federation in accordance with federal laws or regulations of the Government of the Russian Federation.

3. Regional electronic applications ensure the receipt of government services and services of other organizations in accordance with the regulatory legal acts of the constituent entity of the Russian Federation.

4. Municipal electronic applications ensure the receipt of municipal services and services of other organizations in accordance with municipal legal acts.

5. A universal electronic card must have federal electronic applications that provide:

1) identification of the user of a universal electronic card in order to obtain access to government services and services of other organizations when using it;

2) receipt of public services in the compulsory health insurance system (compulsory health insurance policy);

3) receipt of public services in the compulsory pension insurance system (insurance certificate of compulsory pension insurance);

4) receiving banking services (electronic banking application).

6. The list of other federal electronic applications that a universal electronic card must have is established by the Government of the Russian Federation.

7. Technical requirements for a universal electronic card, including the form material carrier universal electronic card, technical requirements for federal electronic applications, with the exception of the electronic banking application, are established by the Government of the Russian Federation in agreement with the organization determined by the Government of the Russian Federation for the purpose of organizing the interaction of authorized organizations of the constituent entities of the Russian Federation and performing other functions provided for in this chapter (hereinafter referred to as the federal authorized organization).

8. The highest executive body of state power of a constituent entity of the Russian Federation has the right to determine a list of regional and municipal electronic applications that provide authorized access to receiving state, municipal and other services.

9. Electronic applications are developed by issuers of electronic applications, which are federal executive authorities, executive state authorities of a constituent entity of the Russian Federation, bodies of state extra-budgetary funds of the Russian Federation, territorial bodies of federal executive bodies and territorial bodies of state extra-budgetary funds of the Russian Federation, banks, and other bodies and organizations providing state, municipal and other services in electronic form using a universal electronic card and electronic applications.

10. Issuers of federal electronic applications specified in paragraphs 1 - 3 of part 5 and in part 6 of this article are determined by the Government of the Russian Federation.

11. The connection and operation of electronic applications, with the exception of the electronic banking application, is ensured by an authorized organization of a constituent entity of the Russian Federation, acting on the basis of agreements concluded with issuers of electronic applications, which reflect the procedure for the functioning of the electronic application and the responsibilities of the parties to the agreement.

12. The issuer of the federal electronic application specified in paragraph 1, 2 or 3 of part 5 or in part 6 of this article has the right to approve a standard form of agreement with the authorized organization of the constituent entity of the Russian Federation on connecting the corresponding federal electronic application and ensuring its functioning.

13. The rules for the development, connection and operation of federal electronic applications, with the exception of the electronic banking application, are established by the Government of the Russian Federation in agreement with the federal authorized organization.

14. The rules for the development, connection and operation of electronic applications specified in part 8 of this article, and the technical requirements for them are determined by the highest executive body of state power of the constituent entity of the Russian Federation in agreement with the federal executive body authorized by the Government of the Russian Federation and the federal authorized organization.

15. The rules for the development, connection and operation of the electronic banking application and technical requirements for it are established by the federal authorized organization in agreement with the federal executive body exercising regulatory functions in the field of analysis and forecasting of socio-economic development, the federal executive body, carrying out the functions of developing state policy and legal regulation in the field of banking activities, and Central Bank Russian Federation.

16. The bank that has connected the electronic banking application ensures the functioning of the electronic banking application in accordance with the legislation on banks and banking activities. Connection of the electronic banking application is carried out by banks that have entered into an agreement with a federal authorized organization.

17. To use (activate) the electronic banking application, a citizen or a person acting on his behalf on the basis of a notarized power of attorney applies to a bank or an authorized organization of a constituent entity of the Russian Federation to conclude an agreement providing for the provision of services using the electronic banking application of a universal electronic card , acting on behalf of the bank by virtue of the authority established by the agreement concluded between them.

18. A citizen who is a user of a universal electronic card has the right to replace the bank that provides services within the electronic banking application with another bank that has entered into an agreement with a federal authorized organization in accordance with this Federal Law. In this case, the universal electronic card is replaced in the manner established by Article 27 of this Federal Law.

Article 24. Fundamentals of organizing activities for the production, issuance and servicing of universal electronic cards

1. The organization of activities for the production, issuance and servicing of universal electronic cards is carried out by authorized government bodies of the constituent entities of the Russian Federation in accordance with this Federal Law.

2. The procedure for issuing universal electronic cards is established by the Government of the Russian Federation.

3. For the purpose of issuing, issuing and servicing universal electronic cards, the highest executive body of state power of a constituent entity of the Russian Federation determines the authorized organization of the constituent entity of the Russian Federation. The functions of an authorized organization of a constituent entity of the Russian Federation can be performed by: legal entities, as well as territorial bodies of federal executive authorities, the Pension Fund of the Russian Federation on the basis of agreements concluded by the highest executive body of state power of a constituent entity of the Russian Federation with the federal executive body, the Pension Fund of the Russian Federation. Several subjects of the Russian Federation may designate the same legal entity as an authorized organization of a subject of the Russian Federation.

4. Universal electronic cards are the property of the constituent entity of the Russian Federation.

5. The procedure for compensation and (or) co-financing of costs for issuing, issuing and servicing universal electronic cards is established by the Government of the Russian Federation.

6. The authorized federal executive body exercises control over the implementation by authorized government bodies of the constituent entities of the Russian Federation of the functions established by this chapter in organizing activities for the issuance, issuance and servicing of universal electronic cards.

Article 25. The procedure for issuing universal electronic cards upon applications from citizens

1. Unless otherwise established by a decree of the Government of the Russian Federation or the law of a constituent entity of the Russian Federation, specified in parts 2 and 3 of Article 26 of this Federal Law, from January 1, 2012 to December 31, 2013 inclusive, universal electronic cards are issued to citizens on the basis of applications for the issuance of a universal electronic card.

2. The issuance of a universal electronic card to a citizen is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation.

3. The procedure for submitting an application for the issuance of a universal electronic card is established by the authorized government body of the constituent entity of the Russian Federation.

4. The application for the issuance of a universal electronic card shall indicate the surname, first name and (if any) patronymic, date, place of birth and gender of the user of the universal electronic card, as well as other information, the list of which is determined by the federal executive body authorized by the Government of the Russian Federation. IN said statement It should also contain information about the citizen’s choice of a bank that provides services within the electronic banking application. The choice of a bank that provides services within the framework of an electronic banking application is made by a citizen from among the banks that have entered into an agreement with a federal authorized organization.

5. Standard form applications for the issuance of a universal electronic card are established by the federal executive body authorized by the Government of the Russian Federation.

6. The authorized government body of the constituent entity of the Russian Federation publishes in the all-Russian or regional printed edition, published at least once a week, and also posts on the Internet on the official website of the constituent entity of the Russian Federation a notice of the start of issuing universal electronic cards based on applications from citizens. The notice must contain information on the procedure for filing an application for issuance of a universal electronic card, the procedure for issuing and delivering universal electronic cards, the rights of citizens, as well as a list of banks that, at the time of publication of the said notice, had entered into an agreement with the federal authorized organization.

7. The procedure for the delivery of universal electronic cards issued and issued upon applications of citizens is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

Article 26. The procedure for issuing universal electronic cards to citizens who have not submitted applications for issuance of the specified card within the established time frame and have not applied for refusal to receive a universal electronic card

1. From January 1, 2014, if more early date is not established by a decree of the Government of the Russian Federation or the law of a constituent entity of the Russian Federation specified in parts 2 and 3 of this article, a universal electronic card is issued on a free basis by an authorized organization of a constituent entity of the Russian Federation to citizens who have not submitted before January 1, 2014 (or other deadline established by regulatory legal acts specified in parts 2 and 3 of this article) applications for the issuance of a universal electronic card to them and who have not applied for refusal to receive this card in the manner established by this article. In this case, the issuance of a universal electronic card is carried out on the basis of information about the personal data of citizens, which is available to the executive bodies of state power of the constituent entity of the Russian Federation, territorial bodies of federal executive bodies, territorial bodies of state extra-budgetary funds of the Russian Federation. Federal executive authorities and state extra-budgetary funds of the Russian Federation are obliged to provide an authorized organization of a constituent entity of the Russian Federation with access to information systems in terms of information necessary for the issuance, issuance and maintenance of universal electronic cards, in the manner established by the Government of the Russian Federation.

2. The Government of the Russian Federation may establish an earlier deadline for issuing universal electronic cards in the manner established by this article in order to certify the rights of a citizen specified in Part 2 of Article 22 of this Federal Law.

3. The law of a constituent entity of the Russian Federation may establish an earlier period for issuing universal electronic cards on the territory of the corresponding constituent entity of the Russian Federation in the manner established by this article.

4. A subject of the Russian Federation shall publish no later than January 1, 2014 in an all-Russian or regional printed publication published at least once a week, and also place on the Internet on the official website of the subject of the Russian Federation a notice of the issuance of universal electronic cards to citizens who have not submitted before On January 1, 2014, applications for the issuance of the specified card to them and those who did not apply for refusal to receive a universal electronic card. The notice must contain information about the timing and procedure for issuing, the procedure for delivering universal electronic cards, the rights of citizens, as well as a list of banks that have entered into an agreement with the federal authorized organization.

5. Within the period established by the regulatory legal acts of the subject of the Russian Federation and being at least sixty days from the date of publication of the notice specified in part 4 of this article, a citizen has the right to apply to the body (organization) determined by the subject of the Russian Federation with an application about refusal to receive a universal electronic card.

6. The choice of a bank that provides services within the electronic banking application is made by a citizen from among the banks that have entered into an agreement with the federal authorized organization. Information about the choice of bank is sent by the citizen to the body (organization) determined by the constituent entity of the Russian Federation within the period established by the regulatory legal acts of the constituent entity of the Russian Federation and which is at least thirty days from the date of publication of the notice specified in part 4 of this article, in in the manner determined by the regulatory legal acts of the constituent entity of the Russian Federation.

7. If a citizen, within the period established by Part 6 of this article, sent information about the choice of a bank, this citizen is issued a universal electronic card with an electronic banking application of the bank he has chosen.

8. If a citizen has not submitted an application to refuse to receive a universal electronic card within the period established by Part 5 of this article and (or) has not sent information about choosing a bank within the period established by Part 6 of this article, this citizen is issued a universal electronic card with electronic banking application of a bank selected by a constituent entity of the Russian Federation from among the banks that have entered into an agreement with a federal authorized organization, based on the results of a competition held by a constituent entity of the Russian Federation. The procedure for holding a competition to select a bank (banks) is established by the law of the constituent entity of the Russian Federation.

9. The procedure for delivery of universal electronic cards, including personally to a citizen, is determined by the regulatory legal acts of the constituent entity of the Russian Federation.

10. A citizen has the right to refuse to use a universal electronic card at any time after the expiration of the period established by part 5 of this article. If a citizen refuses to use a universal electronic card, such card is subject to cancellation in the manner established by the federal executive body authorized by the Government of the Russian Federation.

Article 27. The procedure for issuing a duplicate of a universal electronic card or replacing the specified card

1. In case of loss of a universal electronic card or voluntary replacement of a universal electronic card, a citizen has the right to apply to an authorized organization of a constituent entity of the Russian Federation or other organizations determined by a constituent entity of the Russian Federation with an application for the issuance of a duplicate of a universal electronic card or for the replacement of the specified card.

2. Within one month from the date a citizen submits an application for the issuance of a duplicate of a universal electronic card, the specified organizations, on the basis of an entry in the register of universal electronic cards about the user of a universal electronic card, issue such a citizen a duplicate of the specified card personally or through organizations determined by the constituent entity of the Russian Federation. A duplicate of the universal electronic card is issued by the specified organizations upon presentation by the citizen of a document certifying the identity of the citizen-user of the universal electronic card.

3. The subject of the Russian Federation determines the procedure for issuing a duplicate of a universal electronic card and the amount of the fee for issuing such a duplicate.

4. The replacement of a universal electronic card is carried out free of charge by an authorized organization of a constituent entity of the Russian Federation on the basis of an application submitted by a citizen in the manner determined by the authorized government body of a constituent entity of the Russian Federation.

5. The procedure for replacing universal electronic cards in the event of connecting new federal electronic applications or regional or municipal electronic applications is established by the Government of the Russian Federation or the law of a constituent entity of the Russian Federation in agreement with the federal authorized organization.

Article 28. Activities of an authorized organization of a constituent entity of the Russian Federation and a federal authorized organization for organizing the provision of state and municipal services using a universal electronic card

1. The authorized organization of a constituent entity of the Russian Federation shall perform the following functions:

1) ensuring on the territory of a constituent entity of the Russian Federation the issuance, issuance, maintenance and storage (until the moment of issuance to citizens) of universal electronic cards;

2) maintaining a register of universal electronic cards containing information about universal electronic cards issued on the territory of a constituent entity of the Russian Federation, in the manner established by the federal executive body authorized by the Government of the Russian Federation;

3) provision on the territory of a constituent entity of the Russian Federation of information and technological interaction of state information systems and municipal information systems, defined respectively by regulatory legal acts of the Government of the Russian Federation and regulatory legal acts of a constituent entity of the Russian Federation, in the process of providing state and municipal services using universal electronic cards;

4) other functions determined by the legislation of the Russian Federation.

2. An authorized organization of a constituent entity of the Russian Federation, when organizing the issuance of a universal electronic card, acts on behalf of and in the interests of the user of a universal electronic card without a power of attorney.

3. In order to organize interaction between authorized organizations of the constituent entities of the Russian Federation, as well as to carry out other functions provided for by this chapter, the Government of the Russian Federation determines a federal authorized organization.

4. Requirements for banks, as well as requirements for an agreement concluded by a federal authorized organization with banks participating in the provision of services within the framework of an electronic banking application in accordance with this Federal Law, and the procedure for its conclusion are established by the federal executive body exercising regulatory functions legal regulation in the field of analysis and forecasting of socio-economic development, together with the federal executive body, which carries out the functions of developing state policy and legal regulation in the field of banking, and the Central Bank of the Russian Federation. The federal authorized organization does not have the right to refuse to conclude an agreement with banks that meet the requirements specified in this part.

5. The federal authorized organization performs the following functions:

1) organization of interaction between authorized organizations of the constituent entities of the Russian Federation;

2) conducting in the manner established by the federal executive body authorized by the Government of the Russian Federation, unified register universal electronic cards containing information about universal electronic cards issued on the territory of the Russian Federation;

3) establishing a list and amount of tariffs for servicing universal electronic cards in the part that does not relate to the functioning of electronic banking applications (in agreement with the federal executive body exercising the functions of legal regulation in the field of analysis and forecasting of socio-economic development);

4) maintaining a register of federal, regional and municipal applications located on a universal electronic card;

5) other functions determined by the Government of the Russian Federation.

6. Information and technological interaction between authorized organizations of the constituent entities of the Russian Federation and the federal authorized organization, other bodies and organizations in the process of providing state and municipal services using universal electronic cards is carried out in accordance with the regulatory legal acts of the Government of the Russian Federation and the rules of the federal authorized organization established by in agreement with the federal executive body authorized by the Government of the Russian Federation.

7. In order to carry out interaction, authorized government bodies of a constituent entity of the Russian Federation, authorized organizations of a constituent entity of the Russian Federation, other bodies and organizations participating in the process of providing state and municipal services provided for in Part 1 of Article 1 of this Federal Law using universal electronic cards are required to enter into agreements with federal authorized organization relevant agreements.

8. The procedure for concluding and terms of such an agreement are established by the federal executive body authorized by the Government of the Russian Federation in agreement with the federal authorized organization.

Chapter 7. Final provisions

Article 29. Ensuring the implementation of the provisions of this Federal Law

1. Administrative regulations must be developed and adopted, and information about them must be included in the relevant registers of public services and registers of municipal services within two years from the date of entry into force of this Federal Law.

2. Administrative regulations adopted before the entry into force of this Federal Law must be brought into compliance with the provisions of this Federal Law no later than July 1, 2012.

3. The information provided for by this Federal Law on public services provided by executive bodies of state power of a constituent entity of the Russian Federation and municipal services must be included in state and municipal information systems that ensure the maintenance of registers of state and municipal services, respectively, and are available to applicants through a single portal of state and municipal services no later than July 1, 2011.

4. Establish that with regard to the implementation of the provisions of this Federal Law providing for the provision of state and municipal services in electronic form, including using a single portal of state and municipal services:

1) the transition to the provision of state and municipal services in electronic form, respectively, by federal executive authorities, executive state authorities of constituent entities of the Russian Federation, local government bodies, organizations participating in the provision of state and municipal services provided for in Part 1 of Article 1 of this Federal Law, is carried out in stages in accordance with plans and schedules for the transition to the provision of state and municipal services in electronic form, approved respectively by the Government of the Russian Federation, the highest executive body of state power of a constituent entity of the Russian Federation, and a local government body;

2) methodological and organizational support for the transition to the provision of state and municipal services in electronic form is carried out by the federal executive body exercising the functions of developing and implementing state policy and legal regulation in the field of information technology, together with the federal executive body authorized by the Government of the Russian Federation .

5. If a constituent entity of the Russian Federation has not determined an authorized organization of a constituent entity of the Russian Federation by November 1, 2010, such an organization is determined by a federal executive body authorized by the Government of the Russian Federation.

6. If, before the entry into force of this Federal Law, universal electronic cards were issued and issued to citizens in a subject of the Russian Federation or in a municipality, the electronic applications of which fully or partially coincide with the electronic applications specified in Article 23 of this Federal Law, and the specified cards are not brought into compliance with the provisions of Article 23 of this Federal Law, such universal electronic cards are subject to redemption upon expiration of their validity period, but no later than January 1, 2014 in the manner established by the regulatory legal act of the highest executive body of state power of a constituent entity of the Russian Federation or an authorized body of a local self-government.

7. After six months from the date of entry into force of this Federal Law, it is not permitted to charge the applicant for the provision of state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services and are provided by organizations specified in Part 2 Article 1 of this Federal Law, except for cases when, in accordance with federal laws, adopted in accordance with them, other regulatory legal acts of the Russian Federation, regulatory legal acts of constituent entities of the Russian Federation, municipal legal acts, state and municipal services, as well as services that are necessary and mandatory for the provision of state and municipal services, are provided at the expense of the applicant.

Article 30. Entry into force of this Federal Law

1. This Federal Law comes into force on the date of its official publication, with the exception of provisions for which this article establishes a different date for entry into force.

2. Clause 3 of Article 6, clauses 2 and 3 of Article 7, clause 5 of part 3 of Article 21 of this Federal Law come into force on July 1, 2011.

President of the Russian Federation

What is a public service? We will have to look into this issue further. IN modern Russia the provision of public services is required more and more often. Without them it is impossible to imagine the everyday life of the population. Therefore, next we will consider all the features of obtaining and using public services in the country. What should every citizen remember? And where to apply for government services?

Ambiguity of opinions

What are public services and who needs them? Today in Russia there are several options for the development of events. Depending on the circumstances, the definition of the concept being studied changes.

Firstly, public services can be called certain services provided to the population. This option does exist, but it is mentioned less and less.

Secondly, specialized Internet services are called government services. With its help, citizens receive services without leaving home.

Below you will find information about all these concepts. Understanding what a public service is is not that difficult. Especially if you don't get confused in definitions.

Public service

What is a public service? Let's start with the simplest layout.

A public service is a series of operations provided to citizens. They are offered by the state in all regions of the country. Serve to ensure a normal life.

Without state and municipal services, a person will simply be unprotected. He will live, but he will not receive any maintenance. If only because such a resident does not have the minimum package of documents.

What is included in the services

What is a public service? We have already dealt with this issue. What specific operations can be called government operations?

In fact, listing them is very long. The main government services are:

• registration of various types of passports;
• presentation of benefits and government support;
• registration at place of residence;
• registration of entrepreneurs and legal entities;
• registration of a car with the traffic police;
• change of place of residence;
• production of civil documents (policy, SNILS, etc.);
• submission of TIN;
• registration of property rights;
• issuance of documents on rights to this or that property.

All these are services that are closely related to the state and life modern man. Even the usual checkout of people from an apartment or obtaining certificates of residence can be called public service.

Where to receive

But this is just the beginning. We found out what a public service is. Where can I get the appropriate service?

As you might guess, the operations being studied are offered by various government agencies:

• Traffic police of the Russian Federation.
• FSSP.
• Educational and medical institutions.
• Federal Migration Service.

There are places in all this public service don't end. For example, some services may be provided in management companies. But most often government services are provided through:

multifunctional centers;

• one stop shop services;
• single portal "State Services".

In reality, everything is much simpler than it seems. We have identified the main bodies providing government services. But who can turn to them for help?

Audience

The answer is extremely simple. The point is that government services are provided to all residents of the Russian Federation.

More precisely, the following authorities can be contacted:

• citizens of the Russian Federation;
• legal entities;
• individual entrepreneurs;
• foreign citizens living in the country.

Typically, the service being studied is primarily experienced by adults. But some government services are also provided to children. For example, registration at the registry office or issuance of SNILS/passport. Until the age of 14, they receive the bulk of government services for minors legal representatives(ideally mom and dad). After 14, citizens are considered partially capable. And therefore, some services from the state are already carried out without the participation of parents.

Service fee

What is a public service? We have already become familiar with this concept. Some people are wondering whether they need to pay to receive certain services from the government.

It is impossible to give a definite answer. After all, everything depends on specific situation. Some services are free, but for some you will have to pay a so-called fee.

For example, the production of medical and insurance policies, as well as placing a child on a waiting list for kindergarten is free. And issuing a passport or driver's licenses already requires costs. It is recommended to clarify more precise information regarding a specific service. Let's say, through the MFC or a special information portal.

Internet service to help

What are public services and why are they needed? Now we have found out the answer to this question. And you can begin to consider the Internet portal of the same name. Namely, “Government Services”.

This service appeared in Russia relatively recently, but it is already actively used by the population. Registration on the portal is free. Every resident of the country has the right to receive a profile on the appropriate website.

But what is the unified identification and authentication system "Gosuslugi"? This is an All-Russian portal offering citizens remote receipt of state and municipal services. Almost like MFC, only with some special functions. We'll talk about them later.

That is, “Gosuslugi” is the name of an Internet portal that helps you remotely receive government and municipal services. The main thing is to have a registered profile here.

The main functionality of "State Services"

What are government services? We have already studied the list of relevant services in general terms. Now it’s worth paying attention to the State Services portal. How does it differ from service at the MFC?

Firstly, as we have already said, with the help of the mentioned service, citizens are able to receive services without leaving their home. It's very convenient. Even payment of duties takes place online.

Secondly, the site requires registration. The account will be used by a specific person. At the MFC, a citizen has to take an identity card with him every time.

A few words about the purpose of the portal under study. Its main functionality includes:

provision of state and municipal services;

• making an appointment with a doctor;
• informing citizens about taxes;
• presentation of data on debts (for fines, taxes, etc.);
• a detailed description of certain government services;
• possibility of paying for housing and communal services;
• providing information about various government agencies.

Important: starting from 2017, if a person has a profile on State Services, information about taxes will be sent exclusively to the corresponding account. Paper notices will not be sent to such owners.

About types of registration

As we have already said, to use the State Services portal, you must go through the registration procedure. On "State Services" it is free and different. There are 2 types of profile establishment - regular and extended.

In the first case, the citizen is required to provide a minimum of information about himself. This profile allows you to pay for housing and communal services, but the bulk of state and municipal services will remain inaccessible.

Advanced registration involves filling out a long questionnaire and going through user identification. In this case, you will have to spend a lot of time and effort, but citizens will be able to receive all government services on the portal without any problems.

Regular registration

Registration on "State Services" usually does not cause any hassle. Below we will look at the procedure for creating a profile on the service.

The operation is presented step by step like this:

1. Open the website gosuslugi.ru.
2. Click on the "Register" button.
3. Please indicate your first and last name, number mobile phone and email.
4. Enter the confirmation code in the window that appears. It will be sent as an SMS to your phone.
5. Create a login password and repeat it.
6. Click on the "Continue" button.

Extended questionnaire

What are public services and who needs them? From now on, answering this question will no longer cause any difficulties.

A few words about how to undergo extended registration at State Services. First you will have to follow the previously suggested instructions. What's next?

After completing normal registration, the user will be prompted to log into their account. The first authorization will display an extended form for you to fill out. By specifying certain information in it, the user will cope with the task.

What exactly does the portal ask for? You must specify:

• passport details;
• information from SNILS;
• Taxpayer Identification Number (preferred).

That is, you only need to enter reliable data from civil documents. Otherwise, the profile will be blocked. It will not pass the verification stage.

Identity Verification

We have already fully disclosed the definition of public service. In addition, we managed to figure out how to register on the portal of the same name. How can I confirm my identity?

Some wait about two weeks. During this time, the information specified in the extended questionnaire will be verified by government agencies. And if all the information matches reality, the profile will be confirmed.

Most often it is recommended to simply contact specialized centers personal identification at State Services. The list of such points is indicated on the mentioned portal. You need to have your passport and Taxpayer Identification Number with you. It is enough to write a statement in the established form - and the job is done. Personal identification will be completed.

Basics of working with the portal

How does Gosusluga work? This portal, as we have already found out, helps the population receive services without a direct visit to a particular authority.

Briefly, the service process can be imagined as follows:

1. Logging into the site.
2. Search for government services. This can be done using the menu section or search bar located on the site.
3. Selecting the right service.
4. Familiarization with the details of the operation.
5. Filling out the electronic application form.
6. Selecting a place to receive documents (not always).
7. Uploading scans of documents attached to the request. This step does not always take place.
8. Submitting an application for processing.
9. Payment of state duty for the service.

The last step is also not always encountered. This normal phenomenon, which should not scare away.

The generated request will be sent to the necessary authority, where it will be processed. As soon as the ordered document or service is ready, the user will receive a notification in the “Personal Account” on the portal. All you have to do is take your ID with you and show up at the pre-selected place to receive services. It's done!

Advantages of the portal

The advantage of Gosuslug is that the service allows you to arrange state and municipal services without leaving your home. It's very convenient!

The following points are also advantages of the system:

• speed of service;
• possibility of paying for services by bank transfer;
• providing information about the services received;
• an extensive list of government services;
• informing citizens about the processing of requests.

But, like any service, Gosuslug has its drawbacks. Which ones specifically?

About the disadvantages of the system

What is a public service? We have fully resolved this issue. And we even got acquainted with the portal of the same name. But it has its drawbacks.

These usually include:

• absence of some services in the list of available on the site;
• the need to register on the portal;
• long identification confirmation;
• paperwork when creating a profile.

In addition, some of the disadvantages of “State Services” include information about tax debts exclusively in electronic form. We have already said that paper payments will not reach the owner of this or that property. It's not very convenient.

Results

That's it. What is a public service? The answer to this question should no longer raise any doubts. Moreover, from now on we know how to work with the State Services portal.

It is not necessary to have a profile on the mentioned site. For some, its presence makes life easier, but for others, on the contrary, it complicates it. But for government services you can always contact specialized organizations and government agencies, as it was before. Everyone chooses for themselves how to act.

Scroll electronic services, available now and in the near future. The most significant electronic services for older people. Possibilities for their implementation in the regions of Russia. Regional portals, opportunities and prospects for their use.

Transfer of government services to electronic format carried out in both developed and developing countries, and is a necessary component of e-government. To achieve this task, it is fundamental federal law Russian Federation dated July 27, 2010 N 210-FZ “On the organization of the provision of state and municipal services”, which defines the principles and procedure for the provision of state (municipal) services, the conditions and procedure for their payment, the rights of applicants and the responsibilities of authorities.

State (municipal) services are services that are provided individuals and organizations at their request by federal executive authorities, executive state authorities of constituent entities of the Russian Federation, management bodies of state extra-budgetary funds of the Russian Federation or local administrations within the framework of their competence.

The process of providing public services electronically involves:

• preparation and placement of information on public services by responsible government bodies in a unified system of registers;
• informing citizens and organizations about the procedure for providing public services;
• ensuring the receipt and registration of applications from citizens and organizations in government bodies, through the MFC and public service portals, generating extracts from electronic journal registration and control over appeals;
• identification of citizens and organizations (remotely);
• making electronic payments for paid government services (remotely);
• transfer of accepted applications from citizens to departmental systems;
• implementation of pre-trial (out-of-court) appeal by citizens and organizations of decisions of public authorities when a citizen receives an unsatisfactory decision.

Information about government services that can be provided electronically can be obtained on the federal portal of government services of the Russian Federation (http://www.gosuslugi.ru/), and there are four possibilities for classifying services:

• by department;
• by category (Fig. 5.1);
• by life situations (Fig. 5.2);
• popular.

Rice. 5.1. Electronic government services by category

Rice. 5.2. Electronic government services for life situations

This approach allows any website visitor to find the necessary service, regardless of its departmental affiliation. Obtaining information about services does not require registration on the site. Each service is given a detailed description, including:

• service description:
• full name;
• official name;
• deadline requirements;
• name of the procedure;
• the basis for the provision of the service;
• categories of recipients;
• payment;
• documents (necessary to receive the service);
• addresses and telephone numbers (of the executing authority);
• how to get the service:
• description of the order process;
• application methods;
• ways to obtain results;
• advisory assistance on:
• participating organizations;
• results of service provision;
• recording the results of service provision;
• possible outcomes of service provision;
• the rights of the applicant and the duties of the authority;
• appeal procedure;
• regulations governing the provision of services.

The list of electronic services provided is quite large (more than 300) and it hardly makes sense to list it in full, especially since the process of adding new ones is currently underway. Therefore, we will note only a few of them that are of particular interest to older people:

• informing insured persons about the status of their individual personal accounts in the compulsory pension insurance system;
• accepting forms for registration in the compulsory pension insurance system and applications for voluntary entry into legal relations under the co-financing program;
• accepting applications from insured persons to select an investment portfolio ( management company) or about transferring to a non-state pension fund;
• acceptance and registration of applications from citizens for the establishment of pensions;
• informing citizens about the provision of state social assistance in the form of a set of social services;
• subject to availability medical indications vouchers for spa treatment, carried out for the purpose of preventing major diseases, and free travel on intercity transport to the place of treatment and back;
• informing about the situation on the labor market in the Russian Federation, rights and guarantees in the field of employment and protection against unemployment;
• reception tax return on personal income tax.

Law No. 210-FZ provides various ways requests from recipients for electronic services: through web portals, multifunctional centers (MFCs), specialized information kiosks (infomats) and by contacting call centers (so-called call centers). It is planned in the future to organize access to services from a mobile phone and using set-top boxes for receiving digital television.

However, many older people who find it difficult to work with electronic devices, it will be more convenient to come to your MFC settlement and submit your request in person, electronically or in writing, after receiving advice from a center employee. Call centers, both general and specialized (for example, a story about the experience of implementing the “Care” project) perform an important function specifically for older people and those who are not confident in using a computer. In particular, an elderly person, by calling such a center, receives advice and assistance from an employee, who, in turn, interacts with the resources and systems of “electronic government”. The work of operators of multifunctional centers is structured in a similar way, who can not only provide advice and information, but also, after verifying the identity of the applicant, interact on his behalf with government information systems and issue an electronic service.

Based on the methods of interaction with authorities, four types of services can be distinguished (Table 1).

Table 1. Types of electronic government services

Service type	Description
Informing	Providing the consumer with the information they need to know to receive the service	Publications of legislative acts, addresses and telephone numbers of government services
One-way interaction	Placing document templates on the websites of government agencies	The consumer receives a template, fills it out and submits it to the government agency
Two-way interaction	Submission and acceptance of documents electronically	Making an appointment, providing and issuing documents
Legally significant bilateral interaction	The result of the service is issued and is legitimate in electronic form	Submitting a tax return electronically, obtaining a title deed

It should be noted that only the first type of service does not require citizen identification. In other cases, the applicant must go through the registration procedure on the site. It includes:

• filling out a form indicating the last name, first name, patronymic, insurance number of the individual personal account (SNILS) of the insured person, taxpayer identification number (TIN) if desired, password, security question and answer to it, if desired, email address and mobile phone number;
• receiving a personal account activation code at the citizen's choice by the registered person by post, upon personal contact with OJSC Rostelecom, for individual entrepreneurs- using an electronic signature medium issued by a trusted certification center of the Federal Tax Service of Russia;
• activation of your personal account after receiving the activation code (Fig. 5.3).

More information about the registration procedure on the Public Services Portal can be found by visiting the page https://esia.gosuslugi.ru/sia-web/rf/registration/lp/Index.spr. In many cases, the result of a public service is provided in the form of electronic documents uploaded to the user’s personal account.Each region and municipality should have its own website. Here are some examples:

• portal of state and municipal services of the Leningrad region(http://gu.lenobl.ru/);
• portal of state and municipal services of the Pskov region (http://www.gosuslugi.pskov.ru /);
• portal of state and municipal services of the Komi Republic (http://www.pgu.rkomi.ru /);
• portal of state and municipal services of the Republic of Sakha (Yakutia) (http://www.pgusakha.ru/);
• portal of state and municipal services of the Samara region (http://www.uslugi.samregion.ru/);
• portal of state and municipal services Yaroslavl region(http://gu.yar.ru/).

On regional portals, the registration process (creating a personal account) may take a slightly different form than on the federal portal. Thus, on the portal of state and municipal services of St. Petersburg (http://gu.spb.ru) you only need to indicate your first name, last name, login (username), password and email address.

The presence of many passwords and logins to various portals and sites in some cases causes difficulties. Therefore, we are now exploring the possibility of having a single registration entrance to the system of state and municipal services (the so-called “end-to-end authorization”), so that registration on the federal portal of public services will also work on regional portals.

However, even now such simple manipulations will allow residents, for example in St. Petersburg, who find themselves in difficult life situation, quickly and efficiently receive:

• material assistance in the form of cash;
• natural help;
• emergency social assistance.

Or health services:

• making an appointment with a doctor;
• registration and submission of information on drug provision certain categories of citizens.

It should be noted that in Moscow and St. Petersburg there are practically no municipal services. In these cities, the role of municipalities is performed by government agencies (in St. Petersburg - district administrations). In all other regions, a very large part of services are municipal.

For more information about specific services relevant to older people, we'll talk in the second section “Electronic services in areas of public life.”

Thus, our country is going through the stage of formation of government electronic services, including socially significant ones. Public service portals – specialized websites supported by the administrations of the constituent entities of the federation – operate successfully. Informing the population about the activities of government bodies and the procedure for providing services is in the public domain. In other cases, you need to use personal account, available after registering on the portal.

Practice

Exercise 5.1
Using the Government Services Portal of the Russian Federation (http://www.gosuslugi.ru/), find information on the electronic service “Notification of the status of an individual personal account.”
What documents must I submit to receive the service?
How will the applicant receive the result of the request if it is processed successfully? What if you refuse?

Exercise 5.2
Using any information retrieval system (IRS) from the list below, find on the Internet the address of the portal of state and municipal services in your region. Find the catalog of provided electronic services and familiarize yourself with it.
What services in the field social security Can I get it electronically in your region?
What social security services are available in your region through the MFC?